STERIS is seeking a Senior Manager, Service Desk to join their team in Mentor, OH. The role involves leading the global Service Desk team to deliver world-class customer service and managing IT customer support operations.

As a Senior Manager, Service Desk, you will provide leadership in Service Desk operational best practices, implement and maintain ITSM, and manage the professional development of management staff. You will lead the Service Desk team globally, handle major call centers, and collaborate with business stakeholders for future enhancements. Responsibilities include managing system outages, continuous ITSM improvements, developing IT Service Desk Strategy, and managing escalated customer incidents.