Okay, I've searched for Workday AMS Consulting Delivery Manager roles in Boston, MA, requiring Workday Financials certification, full-time schedule, and with 5+ years of experience. I have found 42 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Delivery Manager role within Mercer's Workday AMS Consulting organization is fundamentally about leadership and operational excellence in delivering Workday Financials solutions to clients. This role is hired to ensure that client support issues, primarily in Workday Financials and optionally Adaptive Planning, are managed efficiently from ticket triage through resolution, balancing resource capacity, skillsets, and customer satisfaction. The candidate must oversee a team, coordinate workflows, and step in to resolve escalations, indicating they need both a command of Workday technical knowledge and strong people management skills. Success here means keeping client issues moving swiftly without sacrificing quality, supporting scalable, repeatable processes, and mentoring others to build organizational knowledge. The emphasis on certification, experience, and post-production support points to a complex environment where understanding practical system usage and problem resolution is critical. The role demands excellent communication and collaboration skills to manage client expectations and internal teams, reflecting a consultative, client-facing challenge. Performance will likely be measured by team utilization, ticket resolution times, client satisfaction, and ability to scope and support projects. To excel, candidates should be comfortable balancing competing priorities in a fast-paced setting, have proven leadership in technical consulting contexts, and a passion for ongoing professional development and high-impact service delivery.

Company Analysis:

Mercer is a global, well-established leader operating within the professional services and human capital consulting space, with a special emphasis on health, retirement, and the future of work. As a Marsh McLennan business, Mercer benefits from scale, resources, and a prestigious brand, positioning itself as a stable yet innovative player that values balanced, sustainable client outcomes. Its culture appears to be inclusive, growth-oriented, and supportive, emphasizing professional development and vibrant teamwork. For someone stepping into this Delivery Manager role, this environment suggests a company that values continuous learning and collaboration, where navigating complex client environments is standard, but so is fostering a positive, inclusive workplace. The role will likely involve collaboration with cross-functional teams and regional leaders, with visibility that supports career progression in a large matrix organization. Strategically, this role aligns with Mercer’s efforts in digital transformation and expanding Workday AMS consulting capabilities, making it a key position for driving client success and internal operational excellence. Candidates who thrive here will be those who can combine technical expertise, leadership, and a genuine commitment to client partnership within a large but agile and values-driven enterprise.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to manage competing priorities across multiple client tickets. How did you ensure timely and quality delivery?
• Behavioral: Describe an experience where you led a team through a challenging Workday Financials support situation. How did you maintain team morale and client satisfaction?
• Behavioral: Can you share an example of how you navigated a difficult client escalation? What steps did you take to resolve the issue effectively?
• Behavioral: Describe how you have mentored or coached less-experienced consultants in a technical environment. What was your approach and impact?
• Technical: How do you approach triaging incoming client tickets to assign the right resources and estimate timelines effectively?
• Technical: Explain your experience with Workday Financials post-production support and how you prioritize issues that impact client business processes.
• Technical: What strategies do you utilize to ensure your team meets utilization targets while maintaining high service quality?
• Technical: How would you leverage your Workday Financials certification to act as a subject matter expert and product lead within your team?
• Situational: Imagine a client ticket escalated due to a critical financial reporting error occurring close to month-end close. How would you handle the situation?
• Situational: Suppose a team member is consistently missing deadlines on their assigned tickets despite your coaching. How would you address this?
• Situational: If the incoming ticket volume suddenly increases beyond your team’s capacity, what steps would you take to manage workload and client expectations?
• Company Fit/Motivation: What interests you most about working for Mercer and contributing to their Digital Transformation initiatives?
• Company Fit/Motivation: How does Mercer’s commitment to inclusivity and professional development align with your personal career values and goals?
• Company Fit/Motivation: How do you see this Delivery Manager role supporting Mercer's broader mission to shape the future of work and client outcomes?
• Questions for Interviewer: How does Mercer measure success for the Delivery Manager role within the Workday AMS Consulting organization?
• Questions for Interviewer: Can you describe the collaboration between Delivery Managers, Regional Success Leaders, and Customer Success Managers at Mercer?
• Questions for Interviewer: What professional development or growth opportunities does Mercer offer to leaders in digital transformation and Workday consulting?