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Summary
About the Role
About You
- High School Diploma, GED, or equivalent certification.
- At least 3 years of Customer Service or Call Center Experience.
- At least 1 year of experience using Google Suite or Microsoft Office.
- At least 4 years of Customer Service or Call Center experience.
- At least 1 year of experience in the Financial Industry.
- At least 2 years of experience in escalations.
Benefits
- Medical, Dental, Vision, Prescription coverage Day 1.
- Flexible Schedule Options.
- Paid Time Off.
- Wellbeing offerings such as backup childcare and Mental Wellness support.
- Tuition Reimbursement.
- Paid Training and Development offered quarterly.
- Flexible Spending Account.
- Life Insurance.
- Disability Insurance.
- 401 K and Stock Purchase Plan.
At Capital One, we're making things better for our customers and associates through innovation and collaboration. We were founded on the belief that everyone deserves financial freedom—and are dedicated to a world where all have equal opportunity to prosper. Banking is in our DNA, but we are so much more than a bank. We always think about what’s next—and how we can bring our customers the tools needed to improve their financial lives. Your ideas, experiences and skills will help make banking better. You’ll be part of a supportive culture while earning amazing benefits. That’s life at Capital One. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. View our Social Media Community Guidelines https://www.capitalone.com/digital/social-media/