Okay, I've searched for Voice/Data Engineer roles in Arlington, VA requiring TS/SCI clearance, at least 2 years of experience, Security+ce certification, and full-time schedule. I have found 23 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Voice/Data Engineer - TS/SCI role at ESM is fundamentally designed to ensure the seamless operation, maintenance, and enhancement of AV and video teleconferencing (VTC) systems critical to high-stakes government environments, particularly defense-related sites. The core purpose is to provide expert troubleshooting and hands-on technical support for complex AV/VTC equipment including Crestron and AMX technologies, which power communication and collaboration at secure facilities such as Joint Base Andrews and the Pentagon. This role requires an individual who can independently resolve operational problems, lead equipment installations, and manage lifecycle upgrades, thereby directly supporting mission-critical communications infrastructure. The job’s emphasis on on-site presence and cross-base support means one must navigate physical and technical challenges, ensuring reliability in both classified and unclassified settings. Key skills extend beyond technical expertise to include strong communication, detailed documentation (SOP drafting), and proactive client engagement to train users and tailor solutions. The TS/SCI clearance requirement underscores the sensitivity of the work and the candidate’s need for trustworthiness and discretion. Success means eliminating downtime, anticipating infrastructure needs through lifecycle planning, and effectively collaborating across teams and customer organizations without constant supervision. The mix of physical demand, technical troubleshooting, and process documentation situates this role as both a hands-on engineer and a vital liaison between technology and end-users in a dynamic, high-pressure environment.

Company Analysis:

ESM, now part of Xerox, operates primarily in the education sector as a premier Business Process Outsourcer focusing on enhancing the student lifecycle — from enrollment to graduation and beyond. Although the Voice/Data Engineer supports the government and defense customers, the company’s broader culture reflects a focus on mission-driven services, operational excellence, and innovative technological solutions. As a government contractor embedded in a critical communications environment, ESM likely balances a structured, security-conscious culture with a need for adaptable and proactive problem solvers. The company appears growth-oriented and deeply customer-centric, which translates here into ensuring that technical infrastructure supports reliable communication critical to national defense operations. The engineer’s role fits within an organization that values integrity, expertise, and collaboration, operating with a clear sense of mission impact and accountability. ESM’s large scale and being part of Xerox imply resources and stability, but also a possible evolution towards more integrated technology solutions and innovation. A candidate thriving here will embrace the company’s mission orientation, adhere strictly to security protocols, and demonstrate agility in working across government teams to deliver robust AV communication capabilities that underpin essential defense functions.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a complex AV/VTC system issue under pressure. How did you approach the problem and what was the outcome?
• Behavioral: Describe an experience where you had to train non-technical users on AV or technology systems. How did you ensure they understood and felt confident using the equipment?
• Behavioral: Give an example of working as part of a dynamic cross-organizational team. How did you manage communication and coordination among different stakeholders?
• Behavioral: Recall a situation where you had to adapt quickly to changing priorities or unexpected challenges in a technical support role. How did you handle it?
• Technical: How would you methodically diagnose and isolate a fault in a Crestron-based VTC system that is intermittently dropping connections?
• Technical: Walk me through your process for conducting a site survey and generating a Bill of Materials for a new AV installation in a classified environment.
• Technical: Explain how you would perform lifecycle refresh planning for AV/VTC infrastructure to ensure optimal performance and budget adherence.
• Technical: What steps do you take to document and draft standard operating procedures (SOPs) for AV/VTC systems, and why is this documentation important?
• Situational: Imagine you arrive onsite and find a critical video teleconferencing system down during a scheduled classified meeting. What immediate actions do you take?
• Situational: You discover that a problem you identified in the system actually lies outside your direct area of responsibility. How do you escalate while maintaining timely resolution?
• Situational: If a key piece of AV equipment needs replacement but supply delays are expected, how would you manage stakeholder expectations and propose interim solutions?
• Company Fit: What interests you specifically about working at ESM within the government-focused AV engineering space compared to other contractors or civilian roles?
• Company Fit: How do your personal and professional values align with ESM’s focus on mission-critical service, security, and collaboration?
• Company Fit: Given ESM’s evolving role as part of Xerox, how do you see yourself contributing to its broader mission and potential future technology integrations?
• Questions for Interviewer: How does ESM measure success and impact for the Voice/Data Engineering team within its government contracts?
• Questions for Interviewer: Can you describe the day-to-day collaboration between the AV/VTC Engineering Team and the government customer teams at Joint Base Andrews and the Pentagon?
• Questions for Interviewer: What are some of the biggest upcoming technical challenges or projects that this role will be involved with over the next 6–12 months?