Okay, I've searched for Voice Engineer contract positions in Buffalo, NY, requiring over 5 years of experience and expertise in Cisco Unified Communications Manager and Microsoft Teams Direct Routing. I have found 27 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Voice Engineer role at Jolera is fundamentally about architecting, deploying, and supporting robust enterprise voice and unified communications solutions that span both on-premises and cloud environments. The core purpose is to ensure seamless, secure, and optimized voice communications leveraging Cisco Unified Communications Manager (CUCM) and Microsoft Teams Direct Routing integrated via Session Border Controllers (SBCs). This role demands in-depth hands-on technical expertise to manage complex voice infrastructures, including configuring call routing, dial plans, and troubleshooting intricate VoIP issues related to SIP, RTP, and QoS. Given the multi-vendor environment and the need to collaborate frequently with network, security, telecom carriers, and other technical teams, the engineer must be adept at cross-functional communication and documentation. The challenges here involve managing migrations from legacy PBX or Cisco platforms to modern Microsoft Teams environments, maintaining system health proactively, and staying current with evolving UC technologies to recommend improvements. Success in this role reflects the ability to minimize voice service disruptions, optimize voice infrastructure performance, and contribute to a seamless hybrid collaboration experience across global client sites.

Company Analysis:

Jolera is a well-established Global Systems Integrator with a strong international footprint, positioning itself as a trusted partner in delivering custom IT solutions worldwide. Its status as a multinational organization with over 550 professionals across 24 countries speaks to a culture that values global collaboration, technical excellence, and scalable solutions tailored to diverse customer needs. For a Voice Engineer, this environment implies working in a dynamic, innovation-driven setting that blends mature processes with ongoing adaptation to cutting-edge UC technologies. The company’s emphasis on inclusivity and diverse talent suggests openness to varied perspectives and teamwork. Strategically, this role aligns with Jolera’s broader mission to modernize IT voice infrastructures, especially by blending traditional Cisco systems with cloud-enabled Microsoft Teams deployments, indicating a forward-looking IT transformation agenda. The Voice Engineer is likely to have good visibility into telecom and network leadership and will play a key role in delivering Jolera’s promise of secure, efficient communication platforms—meaning this is both a high-impact technical and collaborative position within the service delivery framework.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a complex voice outage that involved multiple teams. How did you coordinate resolution?
• Behavioral: Describe an experience where you led a migration from a legacy PBX system to Microsoft Teams Direct Routing. What were the key challenges and how did you manage them?
• Behavioral: How have you handled situations where documentation or process gaps impacted voice system performance or support?
• Behavioral: Give an example of when you recommended a technology improvement within a unified communications environment. What was your approach and the outcome?
• Technical: Can you walk me through your process for configuring a new Session Border Controller (SBC) for Microsoft Teams Direct Routing?
• Technical: How do you approach diagnosing and resolving issues related to SIP trunk call failures or QoS problems in a Cisco UC environment?
• Technical: Explain how you would integrate Active Directory and certificate-based authentication into a CUCM or Teams voice deployment.
• Technical: What monitoring tools or methodologies have you employed to proactively manage and maintain voice system health and performance?
• Situational: Imagine you receive a high-priority incident where inbound calls to Microsoft Teams are failing intermittently. How would you investigate and escalate this issue?
• Situational: You’re tasked with migrating a mid-sized enterprise from Cisco UCCX to Microsoft Teams telephony with minimal downtime. How do you plan and execute this migration?
• Situational: If a telecom carrier is unresponsive during a critical voice escalation, how would you manage the situation internally and externally to restore service quickly?
• Company Fit: What interests you most about working at Jolera, given our multinational presence and focus on integrated IT solutions?
• Company Fit: How do your professional values and working style align with Jolera’s emphasis on collaboration, diversity, and ongoing innovation in technology services?
• Questions for Interviewer: How does Jolera currently measure success for the Voice Engineer role within the first 6 to 12 months?
• Questions for Interviewer: Can you describe the typical cross-team interactions this role engages in, especially with network security and collaboration teams?
• Questions for Interviewer: What upcoming voice or UC technology initiatives is Jolera prioritizing that this role will be directly involved with?