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Job Analysis:
The Virtual CIO (vCIO) role at Impact is fundamentally about bridging technology strategy with business outcomes for managed IT clients, positioning the candidate as a trusted advisor and strategic partner throughout the client lifecycle. This role demands a deep technical background combined with exceptional business acumen to develop and continuously adapt IT strategy aligned with the client's evolving operational and growth priorities. Beyond overseeing technology ecosystems, the vCIO must manage complex dynamics such as risk identification, budgeting, vendor coordination, and technology adoption, ensuring seamless integration across diverse platforms and services. The on-site nature of the job emphasizes close client relationships and team collaboration within Impact's environment, requiring strong communication skills to translate technical jargon into actionable business insights for C-level stakeholders. Success here means not only stabilizing and optimizing client environments but actively driving innovation and transformation through technology while mentoring others to elevate the broader Client Services function. The candidate will regularly navigate ambiguity, cross-functional dependencies, and emerging technology trends to recommend pragmatic, cost-effective solutions aligning with both client and Impact’s values. Key performance indicators likely revolve around client satisfaction, retention, strategic plan execution, risk mitigation, and contribution to team knowledge and capabilities within the first year.
Company Analysis:
Impact is a well-established, privately held managed services provider that balances innovation with a people-first culture. Operating nationally with a strong SMB and midmarket focus, Impact's positioning as a growth-driven, yet employee-empowered organization points to a workplace where innovation, collaboration, and transparency are paramount. This blend implies a dynamic but supportive environment for the vCIO—where strategic thinking and creativity are encouraged, but grounded in practical client impact. The company culture values low ego and team unity, meaning a successful vCIO will thrive by being open, flexible, and a natural collaborator. Given Impact's rapid growth and wide geographic footprint, the vCIO role likely holds significant visibility and influence, especially within the Managed IT division, serving as a key connector between clients, internal engineering teams, and leadership. Strategically, this hire appears essential for scaling client success and delivering high-touch service that differentiates Impact in a competitive managed services market. For a candidate seeking long-term potential, Impact offers a stable yet forward-looking platform where technological expertise paired with consultative leadership can materially shape client outcomes and business expansion.