VIP Help Desk Senior (Class)
a day ago
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OnsiteFull-timeSenior
Summary
Chenega MIOS SBU is seeking a VIP Help Desk Senior (Class) to join their team in Arlington, VA. The role involves providing advanced Tier II support to VIP users, ensuring seamless IT operations and client-side support.
About the Role
As a VIP Help Desk Senior (Class), you will be responsible for delivering onsite and remote Tier II support, troubleshooting hardware and software issues, managing user accounts, and maintaining compliance with cybersecurity policies. You will serve as the primary technical expert for VIP users, coordinating with other IT support teams to resolve issues efficiently.
About You
Required:
- Bachelor's degree in a related field (e.g., Information Technology, Computer Science, Engineering, Business, or Communications) OR Associate degree with 2+ years of relevant IT experience OR High school diploma or GED equivalent with an additional 4+ years of directly related IT experience.
- 5+ years of experience in an IT support/help desk role with Tier II responsibilities.
- CompTIA Security+ or equivalent DoD 8570 baseline certification.
- U.S. Citizen with active TS/SCI clearance.
Preferred:
- Strong understanding of Windows 10/11, Microsoft Office 365, and standard desktop hardware.
- Familiarity with Active Directory, Group Policy, DNS, and DHCP.
- Knowledge of ticketing systems (Jira Service Management (JSM), ServiceNow, Remedy, or equivalent).
- Excellent interpersonal and communication skills to support VIP-level users with tact and discretion.
- Proven troubleshooting and diagnostic skills for client-side issues.
Benefits
- Professional development opportunities to enhance skills and career growth.
- A positive and supportive work culture that values team members.
- Well-being programs and flexibility to maintain a healthy work-life balance.
Chenega MIOS SBU
Chenega Corporation’s MIOS Strategic Business Unit (SBU) provides innovative solutions for federal, DOD, and commercial customers around the globe. Founded in 2010 and headquartered in Lorton, Virginia, Chenega Military, Intelligence, and Operation Support (MIOS) Strategic Business Unit is a shared services division of Chenega Corporation. Chenega MIOS provides standard business services to its wholly-owned companies of Chenega Corporation, and assists in the management of contracts with a net value of over $600 million dollars.
Arlington, VA