Highlight
Summary
About the Role
About You
- 10+ years in B2B SaaS post-sales leadership (Customer Success, Account Management, or Expansion Sales).
- Enterprise expansion sales experience with a history of achieving or exceeding quota.
- Experience leading SaaS renewals and advocacy motions.
- Familiarity with forecasting frameworks and MEDDPICC or similar qualification methods.
- Strong data-driven operational mindset and experience managing KPIs and forecasts.
- Built or scaled a Customer Success or Account Management function from early stage to maturity.
- Hands-on experience with Salesforce, Clari, ChurnZero (or Gainsight), and customer analytics tools.
- Background in procurement or Source-to-Pay (S2P) domain.
- Experience working with both onshore and offshore team models.
Benefits
- A highly visible, high-impact role directly shaping customer lifetime value.
- Executive-level responsibility for retention, expansion, and advocacy across the company’s most strategic customers.
- A seat at the leadership table with influence across Sales, Product, and Marketing strategy.
- Competitive compensation package including variable tied to measurable outcomes.
- The opportunity to build a world-class, outcome-driven Customer Success & Account Management organization.
- A collaborative, customer-centric, and innovative culture.
Zycus, recognized by Gartner and Forrester as a leader in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin AI Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes. The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings, Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them, and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy. With the flexibility and autonomy of Merlin AI agents, teams can seamlessly guide workflows or delegate routine tasks for autonomous execution. Uncover the full depth of value and achieve procurement excellence with Zycus' AI-powered S2P solutions. Start your journey to #DeepValueProcurement with Merlin Agentic AI-powered Source-to-Pay platform. Join us to create an impact and transform your ideas: https://bit.ly/3Z6BPmd