Search for Universal Banker positions in Flossmoor, IL, specifically looking for full-time roles with 2+ years of experience in banking, and a salary range of $20 to $26 per hour.

Okay, I've searched for Universal Banker positions in Flossmoor, IL, specifically for full-time roles, requiring at least 2 years of experience in banking, with a salary range of $20 to$ 26 per hour. I have found 15 positions for you.

Universal Banker

Flossmoor, IL

Full Time

2 years + Experience

$20.00+

$26.00-

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Universal Banker positions at Old Second are centered on providing exceptional front-line customer service and sales within a community bank context. The core purpose is to engage customers effectively, helping them with their banking needs while actively identifying sales opportunities through account profiling and relationship-building. Primary responsibilities include accurately opening and maintaining customer accounts, executing basic teller functions, and achieving sales targets through customer interaction. Success in this role hinges on one's ability to not only meet sales goals but also to provide a seamless customer experience that enhances loyalty and satisfaction. The role requires a nuanced understanding of banking products and services, compliance with operational standards, and the ability to adapt to various customer needs, which points to an expectation of a strong service orientation blended with proactive sales tactics. Candidates will face challenges such as navigating customer inquiries with varying degrees of complexity and managing cross-functional interactions within the branch. Performance expectations will include meeting specific KPIs related to sales and customer satisfaction within the first year, signaling the importance of both sales acumen and customer service excellence.

Company Analysis:

Old Second National Bank occupies a significant position in the community banking space of the Chicago metropolitan area, offering a blend of traditional banking values along with a commitment to modern banking practices. As a long-standing institution with over 150 years of history, it proudly emphasizes customer-first service, solidifying its reputation within an evolving industry landscape. The culture seems to prioritize community engagement and a supportive work environment, which are essential for fostering strong client relationships and employee morale. The Universal Banker role fits within a collaborative organizational structure, likely reporting to branch management while also liaising across functions to enhance customer service and sales strategies. This role is crucial for the bank’s growth strategy as it aims to scale operations and retain satisfied clients amidst competitive pressures. Candidates seeking to thrive here should align with Old Second's values of financial responsibility, community focus, and a commitment to customer service.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to handle a difficult customer situation. How did you resolve it?
Can you describe a specific example of when you successfully achieved a sales target? What strategies did you use?
Share an experience where you had to collaborate with a team to enhance customer service. What was your role?
How do you prioritize your tasks during high-volume periods while ensuring customer satisfaction?
What steps would you take to open a new account for a customer unfamiliar with banking processes?
If you were asked to train a new team member on account maintenance processes, what key points would you emphasize?
Describe how you would approach profiting from cross-selling opportunities during a customer interaction.
Suppose a customer is interested in multiple products; how would you help them understand their options without overwhelming them?
Imagine you are faced with a compliance issue regarding a customer's account. How would you address it while ensuring adherence to banking regulations?
Why are you interested in working at Old Second National Bank specifically?
How do you see yourself contributing to Old Second's commitment to community banking?
What aspects of our core values resonate most with you, and how would you demonstrate these values in your day-to-day work?

Job Details

Overview Company

Universal Banker

$17.50/h-$28.00/h

Old Second National Bank

11 days ago

Highlight

OnsiteFull-time1+ yearEntry

Summary

Old Second National Bank is seeking a Universal Banker I, II, III to join their team in Flossmoor, IL. The role involves providing front line customer service and sales, including account management and basic teller functions.

About the Role

As a Universal Banker, you will engage in bank sales processes, build strong customer relationships, and utilize sales and customer service software. Responsibilities include opening, closing, and maintaining customer accounts, advising on banking products, and performing basic teller transactions. Senior Universal Bankers lead by example through exceptional customer service, while Universal Relationship Bankers manage a book of retail banking clients and pursue new sales opportunities.

About You

Required:

High school diploma (or equivalent) and related experience in banking, cash handling, customer service, or sales.
Must become licensed with NMLS registration within 60 days of assuming the role.
Must work onsite to perform responsibilities.

Preferred:

Associate or Bachelor’s degree.

Benefits

Base pay ranging from $17.50 to $28.00 per hour depending on the level.
Eligibility to participate in the Retail Incentive Plan with variable pay based on sales performance.

Old Second National Bank

Unlike other Chicago-area banks, our heritage traces the advancement and evolution of the banking industry and the growth and expansion of the Chicago metropolitan area. As Old Second expands throughout Chicagoland and the surrounding communities, our commitment to a better banking experience remains steadily on course. Backed by an unwavering sense of financial responsibility and focus on humanity, we've persevered through the most challenging and rewarding economic climates and historical events since the late nineteenth century.

For more than 150 years, Old Second has consistently put businesses and individuals throughout the Chicago area first, and we're only getting started.

Old Second National Bank is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. Member FDIC. Equal Housing Lender.

Flossmoor, IL