Treasury - Senior Quality Analyst (Bilingual – English / Spanish (Portuguese a plus)
2 days ago
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OnsiteFull-timeMid
Summary
Bank of America is seeking a Senior Quality Analyst (Bilingual – English / Spanish, Portuguese a plus) to join their team in Miami, FL. The role involves performing quality audits and reviewing evaluations to ensure compliance with regulatory requirements and quality standards.
About the Role
As a Senior Quality Analyst, you will be responsible for conducting quality audits, analyzing data, and providing coaching feedback to team managers. You will ensure that associate actions align with regulatory requirements and quality scoring, identify trends, and communicate performance insights to leadership. The position requires organizing review sessions and sharing best practices to maintain process consistency.
About You
Required:
- 1+ years of experience working with customers (internal/external)
- Experience interpreting quality assurance standards and procedures for the organization.
- Ability to understand quality control processes and methodologies.
- Strong decision-making and problem-solving skills
- Excellent verbal and written communication skills
- Ability to engage with individuals at multiple levels of the organization
- Proficient computer skills and ability to utilize multiple systems
- Comfortable in a fast-paced environment with ongoing change
Preferred:
- Bilingual – English / Spanish (Portuguese a plus)
- 1-2 years of experience in the Banking/Financial/Audit industry
- Ability to adapt to ongoing changes and new technology platforms.
- Experience in receiving and implementing performance feedback and coaching
- Self-motivated and results-oriented with excellent organizational skills
Bank of America
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading. This LinkedIn company page is moderated. For more information, please visit: https://bit.ly/32FDdQr. For account issues, please visit: https://bit.ly/2GeTIeP.
Miami, FL