Training Manager – ResultsCX – Jobs in Lakeland, FL | OpenJobs AI

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ResultsCX

Job Details

Overview Company

Training Manager

ResultsCX

2 days ago

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OnsiteFull-timeEntry

Summary

ResultsCX is seeking a Training Manager to join their team in Lakeland, FL. The role focuses on managing client relationships and executing training programs to meet client expectations.

About the Role

As a Training Manager, you will supervise and develop the work of direct reports, analyze training effectiveness, create governance processes for compliance, and conduct curriculum reviews. You will also administer learning solutions, support the development of training staff, and build relationships with clients while collaborating with various departments to determine training needs.

About You

Required:

Bachelor's degree in Training, Social Sciences, Organizational Behavior or related field, or extensive industry experience.
1-2 years of successful experience leading training organizations.
Excellent communication and presentation skills.
Strong understanding of Adult Learning Theories and generational strategies.
Ability to lead teams and manage individual performance.

Preferred:

Experience with Learning Management Systems (LMS) and/or authoring tools.
Strong computer skills, proficient in Microsoft Office: Word, Excel, and PowerPoint.

Benefits

Frequent employee events, games, and parties.
Healthcare benefits aligned by geographical region.
Opportunities for career growth within ResultsCX.

ResultsCX

ResultsCX is a leading provider of transformational Customer Experience Management (CXM) solutions to 75+ global brands, including Fortune 100 and 500 companies. For 30+ years, we have been driving superior customer and business outcomes for brands across Healthcare, Media, Telecom, Fast Growth technology, Retail, Banking and Financial Services, and other industries. Our award-winning approach helps brands prioritize investments and build digitally influenced customer journeys, creating high-value impact across three areas: Revenue Acceleration, Cost Optimization, and Enhanced Experience. Supported by 23,000+ colleagues and 25+ engagement hubs worldwide, our innovative solutions and services solve persistent customer experience challenges, making life easier for millions of consumers.

Lakeland, FL