Tier 1 Help Desk Support (3rd Shift / Overnight)
2 days ago
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OnsiteFull-timeEntry
Summary
ServIT Inc is seeking a Tier 1 Help Desk Support Technician for the 3rd Shift (Overnight) in Kennesaw, GA. The role involves providing essential support for customer IT issues and ensuring top-notch service delivery.
About the Role
As a Tier 1 Help Desk Technician, you will serve as the first point of contact for technical support requests, provide remote support for client systems, document customer interactions, and maintain proactive communication with clients and team members. You will support Microsoft Windows Server, Active Directory, and assist with security solutions while managing basic VMware, Hyper-V, and MacOS systems.
About You
Required:
- 2+ years with Microsoft Desktop OS (Windows 7-11).
- 2+ years with Microsoft Windows Server (2008-2016) and Active Directory.
- 2+ years in network support: TCP/IP, VLAN, Site-to-Site VPNs, etc.
- Understanding of IT security principles and tools.
- Strong troubleshooting and communication abilities.
Preferred:
- Familiarity with Microsoft Exchange Server/Online and G Suite.
- Basic MacOS knowledge.
- Proficiency in VMware and Hyper-V.
ServIT Inc
This is an unmonitored page: ServIT has closed this page and is no longer affiliated with LinkedIn. Please visit our website at www.servit.net for company information.
Kennesaw, GA