Telecommunications Specialist
a day ago
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OnsiteFull-timeSenior
Summary
First Brands Group, LLC is seeking a Telecommunications Specialist to oversee global telecom operations. The role involves managing telecom systems, optimizing processes, and ensuring efficient communication solutions across all global locations.
About the Role
As a Telecommunications Specialist, you will manage global telecom systems for North America and APAC, including call centers and ISP services for over 9,000 endpoints. Your responsibilities will include optimizing telecom processes, vendor management, cost management, ensuring compliance and security, supporting transition projects, preparing reports, training users, and managing telecom-related projects.
About You
Required:
- University Degree in a relevant field.
- 6+ years in global telecom management and support, including 4+ years in technical support.
- Strong understanding of global telecom operations and vendor management.
- Ability to analyze telecom expenses and implement cost-saving measures.
- Experience in process improvement and automation in telecom systems.
- Proficiency in preparing and presenting performance reports.
- Knowledge of compliance and security in telecom services.
- Excellent communication skills in English.
Preferred:
- Bilingual communication skills.
- Strong project management skills.
- Familiarity with telecom systems, equipment, and software.
- Experience with Office 365, SharePoint, and helpdesk ticketing systems.
- Understanding of ITIL-based Incident/Change/Problem management.
- Ability to work independently and maintain confidentiality.
- Vendor management experience.
First Brands Group, LLC
First Brands Group, LLC serves the automotive aftermarket industry with category-leading brands. Premium brands of TRICO Group include TRICO wipers, Carter fuel pumps, ANCO wipers, Airtex fuel pumps, StrongArm lift supports, Autolite spark plugs and FRAM filters.
McHenry, IL