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Job Analysis:
The Technology Operations & Performance Analyst role at SitusAMC is fundamentally about ensuring that the technology services delivered internally and to clients are consistently efficient, measurable, and aligned with broader business goals. This means the candidate must be adept at designing and maintaining performance measurement frameworks, creating and verifying dashboards and reports, and working closely with various stakeholders, including senior leadership, technology teams, and vendors. The position demands a strong blend of analytical rigor, technical proficiency, and communication skills because success hinges on translating complex data into actionable insights that drive continuous improvement in technology operations. The requirement to have familiarity with ITIL and business measurement frameworks such as Balanced Scorecard or OKRs underscores the importance of structured, strategic thinking and the ability to manage cross-functional processes in a dynamic technology environment. The candidate will face challenges like ensuring data accuracy, prioritizing improvements in a fast-paced context, and navigating competing stakeholder interests, all while maintaining rigor and timeliness in reporting. Success within the first year would likely be seen in the establishment and refinement of robust performance metrics, demonstrable improvements in technology service delivery, and the ability to foster collaboration across business and tech functions, creating a culture of measurable impact and continuous process enhancement.
Company Analysis:
SitusAMC operates at the intersection of real estate and technology, positioning itself as an enabler of digital transformation for its clients. The company culture, as inferred from the job description, values individuals who bring passion, ownership, big-picture thinking, and adaptability—key traits in an environment that is mission-driven yet demands nimbleness to respond to evolving business needs. While the job listing is posted via Lensa, SitusAMC’s positioning as a company serving real estate clients with technology solutions suggests a fast-evolving sector with a need for innovation balanced by regulatory and service reliability demands. This analyst role appears embedded within a Technology Operations Team that acts as a backbone for delivering measurable technology outcomes, indicating a culture that honors data-driven decision-making and operational excellence. The successful candidate will likely enjoy significant visibility working closely with senior executives like the SVP while coordinating across technology, analytics, and governance functions. Strategically, this role supports SitusAMC’s broader goals of optimizing technology performance and aligning service delivery with client expectations, making the incumbent a critical contributor to business scalability and sustained competitive advantage in a complex industry.