Okay, I've searched for Technical Trainer roles in Tallahassee, FL within Child Support Programs, focusing on instructor-led and computer-based training, requiring 3+ years of experience with Articulate Storyline 360. I found 25 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Technical Trainer role at Tech Army, LLC is fundamentally centered on enhancing the Child Support Program’s instructional materials through effective training methodologies. The primary responsibility involves developing and revising both instructor-led and computer-based training resources, utilizing tools such as Articulate Storyline 360. Given the nature of the role, the candidate will need to engage in cross-functional coordination with various stakeholders, including agency executives and technical staff, to ensure that training materials are accurate and aligned with operational procedures. Successful candidates will likely face the challenge of synthesizing complex technical information into easily digestible formats while adhering to specified standards, which reflects the expectations of providing ‘white-glove attention’ in service delivery. The job emphasizes the importance of collaboration, creativity, and attention to detail, and candidates must demonstrate strong problem-solving abilities to navigate team dynamics and incorporate feedback. This role demands both technical proficiency in training development tools and a solid educational foundation, ideally with a degree in Instructional Design or related fields, which are crucial for producing high-quality educational content. Performance in this role will be measured by the ability to create content that enhances learning outcomes and meets the operational needs of the Child Support Program.

Company Analysis:

Tech Army, LLC positions itself as a leader in IT consulting and staff augmentation with over 30 years of experience and a commitment to high-quality, personalized service. The company operates in a competitive landscape, serving a variety of industries, which suggests a dynamic and evolving work environment. Given its focus on direct customer relationships rather than broader Managed Service Provider (MSP) functions, the culture likely emphasizes personalized service delivery, adaptability, and a client-first mentality. This is important for someone in the Technical Trainer role, as their ability to deliver tailored training solutions that meet specific client needs is critical. The role likely sits within a collaborative team structure where input from operational and support processes is integral to success. Visibility with leadership may be higher due to the strategic importance of the training materials to overall program efficacy. As an 8(a) and DBE certified company, Tech Army values diversity and empowerment, hinting at a culture that encourages innovation and team input. The Technical Trainer is expected not only to fulfill a role that stabilizes training processes but also to contribute to the company’s growth by enhancing the knowledge base of its services, thereby aligning personal contributions with the company’s strategic objectives.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to develop training material for a complex subject. What approach did you take?
• Can you describe an instance where you received feedback on your training content? How did you incorporate that feedback?
• What strategies do you use to ensure that your instructional materials are engaging and effective for different learning styles?
• How have you used Articulate Storyline 360 in your previous training roles? Can you provide specific examples?
• Can you walk us through your process for creating a training module from concept to delivery?
• What experience do you have with knowledge base software, and how do you think it can enhance the training process?
• Imagine you are tasked with revising course content based on user evaluations that indicate confusion over certain materials. How would you approach this revision?
• If the technical team is slow to provide essential information for instructional materials, what would you do to keep the project on schedule?
• Could you explain how you ensure that your course objectives align with instructional content and assessments?
• Why are you interested in working at Tech Army, LLC specifically?
• How do you believe your values align with our company's mission and commitment to client service?
• What aspects of Tech Army's offerings resonate with you the most, and how do you see yourself contributing to them?
• Do you have any questions about the collaborative process with the team leads or executive sponsors in this role?
• What support or resources do you think you would need in this role to ensure success?