Okay, I've searched for Technical Support Specialist contract positions in Roswell, GA that require 5+ years of experience, Microsoft Certification, and skills in Windows and Mac environments. I have found 23 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Technical Support Specialist role is fundamentally about ensuring smooth, reliable technology operations within an educational environment, requiring hands-on support across multiple school locations. The core purpose is to deliver Tier II end-user computing support—this means going beyond basic helpdesk responses to independently troubleshoot and resolve hardware, software, network, and instructional technology issues. Given the multi-site nature of the schools and on-site requirement, time management and logistical flexibility are essential. Responsibilities like managing service requests within SLA constraints and effectively communicating status reflect a role underpinned by discipline, accountability, and strong interpersonal skills. The candidate will face challenges such as rapid problem diagnosis on diverse device types, network inconsistencies, and coordination with multiple stakeholders including service desks and school staff. Success looks like consistently meeting SLAs, proactively maintaining network stability, accurate documentation (e.g., network diagrams, inventory), and effectively enabling end-users—students and faculty alike—to use technology without disruption. The need for certifications and experience with tools like SCCM, Airwatch, Endpoint Manager, and Azure Active Directory suggests a technical environment that blends device management, security, and user support under one umbrella, increasing the role’s complexity and impact. Autonomy in triaging issues and decision-making is implied, but must balance with strict process adherence and collaboration.

Company Analysis:

Motion Recruitment operates as a highly specialized IT talent solutions provider with a broad North American reach, serving diverse clients from startups to large enterprises. Its identity is built on consultative, team-based recruiting and delivering complex IT staffing and consulting services. This means the role—though specifically situated at a client site in education—is embedded within a larger ecosystem prioritizing excellence, agility, and technology-savvy solutions. The company culture likely values deep technical expertise harmonized with adaptability and client-centered communication, reflecting their success in filling challenging IT positions. For the contractor, this environment promises exposure to varied technologies and an ongoing opportunity to demonstrate both technical and interpersonal prowess. The specialized focus on managed solutions and digital transformation initiatives hints that Motion Recruitment expects partnership mindsets from its hires, even in contract roles: individuals who can represent the company’s quality standards, adapt to client needs, and contribute meaningfully in fast-paced, dynamic scenarios. While the role reports within a client’s education organization, it is strategically significant to Motion’s commitment to delivering reliable talent and fostering long-term client relationships, making strong performance here a possible gateway to future opportunities either onsite or within Motion’s consulting group.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a complex technical issue across multiple hardware and software platforms in a high-pressure environment.
• Behavioral: Describe an experience where you had to manage competing priorities and maintain SLAs while supporting end-users onsite at multiple locations.
• Behavioral: Can you discuss how you communicate technical issues and resolutions to non-technical users, especially in an education setting?
• Behavioral: Share an instance where you identified a process improvement or proactive maintenance step that prevented recurring technical problems.
• Technical: How would you approach diagnosing and resolving a network connectivity issue impacting online testing in multiple school locations?
• Technical: Explain your experience using SCCM to deploy software updates and manage endpoints. What challenges have you encountered, and how did you overcome them?
• Technical: Walk me through how you would set up a workstation and configure default printers in a new school environment while ensuring security compliance.
• Technical: How do you utilize Azure Active Directory and Endpoint Manager in your day-to-day support to maintain user access and device security?
• Situational: Imagine a critical instructional smartboard stops working just before a large class presentation. How would you handle this onsite to minimize disruption?
• Situational: If you receive two urgent tickets from different schools simultaneously, both affecting network access, how would you prioritize and resolve these issues?
• Situational: You discover discrepancies in the hardware inventory records during a routine check. What steps would you take to address and correct these?
• Company Fit/Motivation: What attracts you to working in the education sector, specifically supporting technology in schools through a staffing firm like Motion Recruitment?
• Company Fit/Motivation: How do you see your technical skills and personal values aligning with Motion Recruitment's focus on delivering high-quality IT talent solutions?
• Company Fit/Motivation: Given Motion Recruitment's consultative and team-based model, how would you balance autonomy with collaboration when interfacing with multiple stakeholders?
• Candidate Questions: Can you describe how success is measured for this role during the initial 6-month contract period?
• Candidate Questions: What opportunities for professional growth or contract extension exist after the initial period if performance goals are met?
• Candidate Questions: How does Motion Recruitment support its contract employees in staying updated with evolving technology certifications and tools relevant to their assignments?