I'm looking for Technical Support roles similar to a Tech Support Specialist in Center Valley, PA. I prefer hybrid work options and I have an associate's degree in Computer Science. I'm also looking for positions that involve working with medical devices and require at least 1 year of technical support experience.

Got it! I've searched for Technical Support roles in Center Valley, PA, that are hybrid, requiring an associate's degree in Computer Science, with a focus on medical devices, and needing at least 1 year of technical support experience. I found 47 relevant positions for you to explore.

Technical Support Specialist

Center Valley, PA

Hybrid

Associates

1 year + Experience

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of Hybrid Specialist, Tech Support I at Olympus fundamentally revolves around providing exemplary technical support for medical products and services, particularly in the Gastrointestinal sector. This position requires a deep understanding of computer systems, electronics, and biomedical technologies, as the candidate will engage with healthcare professionals, internal teams, and product managers to troubleshoot and resolve complex issues. Success in this role hinges not just on technical knowledge but also on effective communication and a commitment to customer satisfaction. It involves managing customer inquiries, performing diagnostics, adhering to FDA regulatory compliance, and collaborating across departments. Candidates will need to tackle challenges such as rapidly changing product specifications and ensuring compliance with stringent healthcare regulatory standards, making adaptability and proactive problem-solving essential. Overall, the role is designed for someone who can seamlessly blend technical expertise with empathetic customer interactions to enhance patient care outcomes.

Company Analysis:

Olympus stands as a significant player in the global medical technology landscape, with a 100-year legacy dedicated to improving healthcare outcomes through innovative solutions. The company's mission emphasizes patient safety and fulfillment, which reflects a deep commitment to social responsibility. Understanding Olympus's values—Patient Focus, Integrity, Innovation, Impact, and Empathy—is crucial for potential candidates, as these core principles guide the company culture and influence everyday operations. The work environment is likely to encourage collaboration, innovation, and proactive engagement, essential for someone in a technical support role. The addition of a Hybrid Specialist aligns with Olympus’s strategic goal of enhancing customer support and technical assistance, underpinning their drive to maintain high standards in healthcare provision. This role has potential visibility with higher management, given the focus on cross-departmental collaboration and customer-centric solutions. Overall, candidates need to assess how their personal values align with the company’s mission, ensuring they can contribute to Olympus's overarching goals while thriving within its culture.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a time when you had to troubleshoot a complex technical issue; what approach did you take and what was the outcome?
Can you give an example of how you effectively communicated a technical problem to a non-technical customer?
Tell me about a challenging customer service experience you've had; how did you handle it and what did you learn?
How do you prioritize tasks when faced with multiple technical support inquiries at once?
How familiar are you with FDA regulations in relation to medical products, and how would you ensure compliance in your support role?
What specific strategies would you use to troubleshoot a malfunctioning medical device over the phone?
Explain how you would document a technical issue and its resolution for the internal Knowledge Base.
Imagine a situation where a product you support is frequently reported as faulty, but initial checks show no problems. How would you investigate this issue?
Why do you believe your technical skills and experiences make you a good fit for Olympus?
What aspects of Olympus's mission or values resonate most with you and why?
How do you stay updated with the advancements in medical technology and ensure your skills remain relevant?
What questions do you have about the team you would be working with or the technologies you would be supporting?
How do you handle feedback from supervisors regarding the need to improve your technical support processes?

Job Details

Overview Company

Technical Support Specialist I

Olympus Corporation of the Americas

a day ago

Highlight

HybridFull-time1+ yearEntry

Summary

Olympus Corporation of the Americas is seeking a Hybrid Specialist, Tech Support I to join their team in Center Valley, PA. The role involves providing technical support for Olympus Medical products and services in a hybrid work environment.

About the Role

As a Hybrid Specialist, Tech Support I, you will utilize your expertise in computer, network, electronics, endoscopy, and biomedical fields to provide phone, remote access, and email support for Olympus Medical products. Responsibilities include troubleshooting, problem-solving, and equipment investigations for customer inquiries, complaint inquiries, and potential adverse events. You will also provide centralized remote technical support for internal and external customers, handle Medical Systems Group computers, network products, and Olympus software imaging and surgical integrated video products.

About You

Required:

Associates degree in Computer Science or Engineering in a related field or equivalent experience.
Minimum of one year of technical support/customer service experience.
Effective communication skills over the phone for troubleshooting.
Demonstrated written and verbal communication skills.
High degree of personal organization, self-reliance, initiative, and creativity.
Ability to work as an effective team member in a corporate or educational environment.
Ability to work flexible hours as required.

Preferred:

Certification related to information systems and networking.
Experience in a technical call center.
Knowledge and/or experience in compliance regulations regarding medical products.

Benefits

Competitive salaries, annual bonus, and 401(k) with company match.
Comprehensive medical, dental, vision coverage effective on start date.
24/7 Employee Assistance Program.
Free live and on-demand Wellbeing Programs.
Generous Paid Vacation and Sick Time.
Paid Parental Leave and Adoption Assistance.
12 Paid Holidays.
On-Site Child Daycare, Café, Fitness Center.

Olympus Corporation of the Americas

At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 4,500 employees throughout locations in North and South America.

Center Valley, PA