Okay, I've searched for Technical Support Specialist contract roles in Auburn Hills, MI that require troubleshooting skills with heavy-duty truck systems and offer medical, dental, and vision insurance benefits. I have found 24 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Technical Support Specialist role is fundamentally centered on providing expert, responsive assistance to end users in a highly specialized sector—medium and heavy-duty truck and trailer systems. The core mandate is to troubleshoot and diagnose technical issues while handling inbound queries from a diverse audience including truck drivers, technicians, and warranty analysts. This requires the candidate not only to have strong technical knowledge of vehicle systems but also excellent communication skills, as they’ll be navigating complex, often urgent situations through phone and computer simultaneously. The position demands a fine balance between technical acumen and interpersonal finesse, making the ability to clearly explain solutions critical. Given the call center’s open, team-oriented environment, collaboration and adaptability are also essential. Problem-solving here involves systematically isolating issues amidst ambiguous symptoms and delivering timely, accurate guidance that supports operational uptime and customer satisfaction. Success in this role means efficiently reducing call resolution time, increasing first-call resolution rates, and contributing positively to team dynamics. Operating in a contract role with a structured compensation but benefits kicking in after a month also indicates the need for immediate productivity and quick assimilation into company processes.

Company Analysis:

Insight Global operates as a globally positioned professional services and staffing company, specializing in delivering highly skilled talent and technical solutions with a focus on large enterprises including Fortune 1000 companies. This background implies an organizational culture prioritizing professional development, adaptability, and a strong client-service orientation. The company’s expansive geographic footprint and emphasis on technical and cultural consulting suggests an innovative, growth-focused entity that values multidisciplinary collaboration and high standards of performance. For the Technical Support Specialist, this means working within a well-established support framework yet with exposure to international best practices and possibly evolving technologies driven by diverse client needs. The open office and team atmosphere described aligns with Insight Global’s collaborative ethos, offering a supportive environment but one that likely values accountability and results. Since the company emphasizes empowerment and growth, a candidate who thrives here will be proactive, eager to learn, and aligned with a mission to enable others through excellent service. The role is strategically important as part of their service delivery to a niche commercial vehicle client, underscoring the necessity of precision and reliability in execution.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a technical issue under pressure. How did you manage the situation and what was the outcome?
• Behavioral: Describe an instance where you had to explain a complex technical problem to someone without a technical background. How did you ensure understanding?
• Behavioral: Give an example of how you've collaborated with a team in a high-volume, fast-paced environment. What challenges did you face and how did you overcome them?
• Behavioral: Share a situation where you identified a recurring problem and took initiative to propose a long-term solution. What was your approach and result?
• Technical/Role-Specific: How would you approach diagnosing a warranty claim issue based on limited information from a truck driver or technician on the phone?
• Technical/Role-Specific: What experience do you have with medium and heavy-duty truck or trailer systems? Can you explain key components and common maintenance issues?
• Technical/Role-Specific: What tools or software have you used to log and track technical support cases? How do you prioritize multiple open cases?
• Technical/Role-Specific: When troubleshooting remotely, how do you balance the need for a quick resolution with ensuring accuracy and avoiding duplicate efforts?
• Situational: Imagine you receive a call from a frustrated technician who cannot complete a repair due to unclear instructions on a maintenance product. How would you handle the call?
• Situational: How would you manage a scenario where multiple callers are waiting and a critical technical issue arises requiring your immediate, undivided attention?
• Situational: If you encountered a technical issue that is outside your current knowledge, what steps would you take to resolve the caller’s problem effectively?
• Company Fit/Motivation: Why are you interested in working with Insight Global and specifically supporting their client in commercial vehicle technical support?
• Company Fit/Motivation: Insight Global emphasizes empowering people and professional growth. How do your personal and professional values align with this mission?
• Company Fit/Motivation: How do you see yourself contributing to a collaborative team environment, especially in an open call center setting that focuses on both technical knowledge and customer service?
• Questions to Ask: Can you describe the typical onboarding and training process for this role? How do you support continual learning for technical specialists?
• Questions to Ask: How does Insight Global measure success and performance for technical support representatives in this contract position?
• Questions to Ask: What opportunities exist for contract employees in this role to transition into longer-term or more advanced positions within Insight Global or its clients?