Technical Support Professional - Mission-Critical Emergency Systems
a day ago
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OnsiteFull-timeMid
Summary
Honeywell is seeking a Technical Support Professional - Mission-Critical Emergency Systems to join their team in Duluth, GA. The role involves providing expert technical support to customers of US Digital Designs, focusing on mission-critical systems that enhance emergency response.
About the Role
As a Technical Support Professional, you will be responsible for resolving complex technical issues, documenting customer support needs, creating knowledge articles, and collaborating with cross-functional teams to implement technical support solutions. You will also participate in technical reviews and provide feedback to engineering teams to improve offerings.
About You
Required:
- 4+ years of proven experience in technical support or a similar role.
- Expertise in technologies and products, including both hardware and software.
- Strong problem-solving and analytical abilities.
- Excellent written and verbal communication skills.
- Strong customer focus and commitment to customer satisfaction.
Preferred:
- Technical or Bachelor’s degree in Engineering or a related field.
- Extensive network troubleshooting experience.
- Experience with complex customer configurations (radio, network, application, and apps).
- Knowledge of software testing and debugging techniques.
- Experience with USDD offerings.
Benefits
- Employer-subsidized Medical, Dental, Vision, and Life Insurance.
- Short-Term and Long-Term Disability.
- 401(k) match.
- Flexible Spending Accounts and Health Savings Accounts.
- Employee Assistance Program and Educational Assistance.
- Parental Leave and Paid Time Off (for vacation, personal business, sick time, and parental leave).
- 12 Paid Holidays.
Honeywell
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do. For additional information on how Honeywell processes your personal information please visit https://www.honeywell.com/privacy-statement.
Duluth, GA