Search for Technical Support Field Engineer roles in Fort Worth, TX, with at least 4 years of experience, in the medical equipment industry, with a preference for companies providing professional development, and requiring excellent problem-solving skills.

Okay, I've searched for Technical Support Field Engineer roles in Fort Worth, TX, with at least 4 years of experience, specifically in the medical equipment industry, that offer professional development, and where excellent problem-solving skills are essential. I have found 45 positions for you.

Technical Support Field Engineer

Fort Worth, TX

4 years + Experience

Medical Equipment

Problem-Solving

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of a Technical Support Field Engineer at Dentsply Sirona fundamentally focuses on providing expert on-site technical support for dental imaging, CAD/CAM, and treatment center products. The successful candidate will evaluate, troubleshoot, and analyze both hardware and software issues while ensuring customer satisfaction and compliance with regulatory standards. This entails not only resolving technical problems but also proactively conducting site assessments and delivering training to empower dealer technicians and end-users. The emphasis on critical thinking and problem-solving skills suggests that the role is not just about following standard procedures but also requires the ability to adapt and find solutions under potentially ambiguous situations. Success in this role can be seen through customer feedback, the speed and effectiveness of problem resolution, and contributions to the overall improvement of service protocols within the company.

Company Analysis:

Dentsply Sirona is a leading player in the global dental market, distinguished by its innovative approach and comprehensive product offerings. As the world's largest manufacturer of professional dental products, the company not only leads in manufacturing but also emphasizes strong commitments to research and development. In this context, the Technical Support Field Engineer role is essential to maintaining the company's high-performance culture and commitment to customer satisfaction. Given that the company values innovation and performance, it appears to foster a fast-paced and collaborative environment, suggesting that candidates should be adaptable and ready to contribute to a team-oriented culture. The company’s position as a market leader may also imply that the role carries significant responsibilities and visibility, as effective technical support can directly impact customer loyalty and reputation in this competitive industry. By aligning with the company's mission of improving dental care, this role not only serves immediate operational needs but also advances Dentsply Sirona's broader strategic goals.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

1. Tell me about a time when you had to troubleshoot a complex technical issue under pressure. What steps did you take, and what was the outcome?
1. Describe a situation where you had to train someone on the usage of a piece of technology or equipment. How did you ensure they understood the concepts?
1. Can you provide an example of a challenging customer interaction you faced? How did you navigate the situation to ensure customer satisfaction?
1. How do you prioritize multiple service requests coming in at once while ensuring high-quality support?
1. How would you diagnose a situation where a customer reports that their dental imaging equipment is not functioning properly?
1. What approach would you take if you encountered a recurring technical issue that impacted several customers?
1. Imagine you are called to support a customer who is frustrated with a recent installation. They claim it does not operate as promised. How would you handle this?
1. If you were given a task to create a report on customer feedback regarding Dentsply Sirona's equipment, what key elements would you include?
1. Why are you interested in working at Dentsply Sirona specifically, and how do you believe your background aligns with our mission?
1. How do you see your technical skills contributing to our company's commitment to innovation in dental care?
1. What aspects of our corporate culture resonate with you, and how do you think you'll fit into our team-oriented environment?
1. How would you stay current with the latest advancements in dental technology and equipment to ensure you provide the best support?
1. Do you have any questions about our company's strategies for future product development or our approach to customer service?
1. Can you give an example of how you handled a situation where you had to modify your approach based on feedback from a customer or team member?
1. What specific skills or knowledge do you feel would be most beneficial in succeeding in the Technical Support Field Engineer role?

Job Details

Overview Company

Technical Support Field Engineer

$36.06/h-$40.87/h

Dentsply Sirona

3 days ago

Highlight

OnsiteFull-time4+ yearsMid

Summary

Dentsply Sirona is seeking a Technical Support Field Engineer - South to provide on-site technical support for their Imaging, CAD/CAM, and Treatment Center customers in Fort Worth, TX. The role involves evaluating hardware and software issues and providing solutions.

About the Role

As a Technical Support Field Engineer, you will provide site assessments, on-site installation, preventative maintenance, and troubleshooting for Dentsply Sirona products. You will offer guidance to customers, administer technical functions, and ensure compliance with regulatory requirements. The role includes training customers, performing service calls, and maintaining accurate records.

About You

Required:

Minimum 2-year College Degree or equivalent work experience.
Minimum of 4 years’ experience in a technical environment, preferably with medical/dental equipment.
Excellent knowledge of mechanical, electrical, and mathematical skills.
Strong analytical and critical thinking skills.
Experience with complaint handling in a regulated industry.
Fluent in English, both written and spoken.

Preferred:

Bachelor’s Degree.
Certifications such as CompTIA, Cisco, or similar.
Experience with SQL Database software and Wireshark.

Dentsply Sirona

A Global Total Solutions Provider

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, empowering dental professionals to provide better, safer and faster dental care. Our products and solutions include leading positions and platforms across consumables, equipment, technology, and specialty products. Dentsply Sirona is one global team that brings out the best in our people, lives and breathes high performance and personal accountability, acts with uncompromising integrity, improves the practice of dentistry with an unrelenting commitment to our customers and demonstrates a passion for innovation that shapes the dental industry.

As The Dental Solutions Company™ Dentsply Sirona’s comprehensive solutions offering includes leading product brands across consumables, equipment, technology and specialty products. With the broadest clinical education platform and an unparalleled commitment to R&D in dentistry, our mission and vision guide us to continuously aim higher, support our customers and advance patient care around the world.

Dentsply Sirona’s Global Headquarters is located in Charlotte, North Carolina. Our shares are listed in the United States on NASDAQ under the symbol XRAY. We care about your privacy - you can view our Privacy Policy here: http://www.dentsplysirona.com/privacy.

Fort Worth, TX