Okay, I've searched for Technical Support Engineer or Manager positions in Kenosha, WI, focusing on roles that require over 10 years of experience in electro-mechanical systems, involving customer training program management and warranty management. I found 72 positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The role of Technical Support Engineer/Manager at L2x Talent Solutions revolves around ensuring seamless communication and support during the installation and commissioning of electro-mechanical equipment. This position is fundamentally about being the pillar of technical assistance throughout the commissioning process, acting as the crucial link between field technicians, project management, and clients. Candidates will be expected to handle technical inquiries and problems that arise on-site, demonstrating both technical prowess and excellent communication skills. Success in this role will involve managing multiple installations simultaneously, ensuring customer satisfaction through effective training programs and post-commissioning support, and meticulously maintaining documentation and reporting related to project statuses and warranty claims. The complexities related to working with rotating equipment and the need for adherence to electrical standards highlight the technical depth required. Overall, this role demands an individual who can not only troubleshoot proactively but also navigate relational dynamics between teams, ensuring all stakeholder needs are addressed efficiently.

Company Analysis:

L2x Talent Solutions positions itself as a dedicated partner in recruiting and executive search within a broad spectrum of industries, emphasizing the importance of building lasting relationships. The company’s nearly two decades of experience suggests a stable yet adaptive environment, focused on innovative talent solutions. Given its commitment to understanding both employer and candidate needs deeply, it can be inferred that a collaborative and communicative culture is valued here. This aligns well with the Technical Support Engineer/Manager role, which requires high levels of interaction across various teams and with customers. The organizational structure likely supports cross-functional work, so this position may hold significant visibility, especially considering the import of project outcomes on client satisfaction. From a strategic perspective, this hire appears to fit into a growth trajectory, ensuring that the commissioning and post-sales support processes are optimized to foster long-term client relationships, hallmarking the company’s mission to deliver exceptional career opportunities and services.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a technical issue during an equipment installation. What steps did you take, and what was the outcome?
• Describe a situation where you had to train a customer on a technical system. How did you approach the training, and what feedback did you receive?
• Can you provide an example of a cross-functional project you managed? What challenges did you face, and how did you overcome them?
• How do you prioritize tasks when managing multiple projects and ensuring all client needs are met?
• What specific experience do you have with rotating equipment and how would you troubleshoot an issue with it?
• How would you ensure compliance with customer-specific commissioning requirements during an installation?
• Explain your process for handling warranty claims. How do you communicate findings to customers effectively?
• Imagine you are dispatched to a site where the commissioning process has stalled due to unforeseen issues. What steps would you take to address the situation?
• Suppose a customer provides negative feedback on the technician’s performance after a commissioning project. How would you approach this situation?
• Why are you interested in working with L2x Talent Solutions specifically, and how do you see yourself contributing to our mission?
• How do your personal values align with the culture and values promoted by L2x Talent Solutions?
• What do you think are the most important qualities in a Technical Support Engineer/Manager in our industry?