Search for Technical Support Engineer roles in the United States, focusing on customer technical support, requiring a Bachelor's Degree in Computer Science, with skills in CI/CD automation tools, and a preference for full-time positions.

Okay, I've searched for Technical Support Engineer roles in the United States that focus on customer technical support, require a Bachelor's in Computer Science, include skills in CI/CD automation tools, and are full-time positions. I have found 85 positions for you.

Technical Support Engineer

United States

Entry

Bachelor

CI/CD

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Technical Support Engineer at Perforce is fundamentally responsible for ensuring customer satisfaction by effectively resolving technical issues that arise during the use of Perforce’s Puppet products. This involves acting as the initial point of contact for customers, thereby necessitating not only strong technical acumen but also exceptional customer service skills. The role requires a blend of problem-solving abilities and technical knowledge to reproduce and resolve customer cases, while maintaining a collaborative mindset within a team-oriented culture. Successful candidates will not only navigate complex technical challenges but will also log feature requests and participate in cross-functional teams to address escalations, indicating that teamwork and communication are vital. Furthermore, the role demands prioritizing tasks under pressure, which reflects the dynamism and fast-paced nature of the company’s environment. In the first 6–12 months, success would likely involve a swift learning curve to develop technical expertise in the assigned product areas, timely issue resolution, and possibly contributions to process improvements based on customer feedback.

Company Analysis:

Perforce operates in the DevOps software sector, positioning itself as a trusted partner for globally recognized brands, including many in the Fortune 100. The company stands out by providing solutions that enhance app development efficiency, making it a leader in a competitive and rapidly evolving market. Company culture emphasizes collaboration, creativity, and the importance of fun in work, which suggests a dynamic workplace where innovation thrives. This values-driven environment offers employees opportunities for growth and encourages community engagement. The role of Technical Support Engineer is vital in this ecosystem, serving as a bridge between customer insights and product development. Given Perforce’s expansive global reach and commitment to exceptional service, the Technical Support Engineer will have significant visibility and influence as they contribute to maintaining high customer satisfaction and identifying areas for product improvement. The team environment and cross-functional responsibilities also highlight the company's strategic aim of fostering a culture of continuous improvement and customer-centric development, critical for its long-term success.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you faced a challenging technical issue with a customer. How did you resolve it?
Can you give an example of a time when you had to work under pressure to meet a tight deadline? How did you prioritize your tasks?
Describe a situation where you identified a problem that others overlooked. What steps did you take, and what was the outcome?
How would you approach troubleshooting a problem that you do not have prior experience with?
How comfortable are you with writing code in object-oriented scripting languages? Can you provide an example of a project where you used your coding skills?
What steps would you take to resolve a database performance issue reported by a customer?
How would you explain a complex technical concept to someone without a technical background?
Imagine a customer reports that their application is running slower than usual. What are the first actions you would take to investigate?
Why are you interested in working as a Technical Support Engineer for Perforce specifically?
What aspects of Perforce's culture resonate most with you, and how do they align with your personal work values?
What motivates you to deliver exceptional customer service, and how do you ensure you meet those standards?
How do you stay current with developments in DevOps and related technologies?

Job Details

Overview Company

Technical Support Engineer

Perforce Software

4 days ago

Highlight

RemoteFull-timeEntry

Summary

Perforce Software is seeking a Technical Support Engineer to join their team remotely in the United States. The role involves supporting the Puppet by Perforce brand, providing exceptional customer service, and resolving technical issues.

About the Role

As a Technical Support Engineer, you will be the first point of contact for customer technical requests, researching and resolving issues efficiently. You will develop technical expertise in product functionality, handle database and performance issues, and participate in on-call rotations. The role also involves logging bugs, feature requests, and contributing to technical debt prioritization.

About You

Required:

Bachelor’s Degree in Computer Science or equivalent.
Experience in customer technical support or customer-facing role.
Basic networking experience.
Excellent interpersonal and customer service skills.
Strong analytics and problem-solving skills.
Ability to work in a team environment and contribute ideas.
Excellent written and verbal communication skills.
Comfortable writing code in object-oriented scripting languages.
Working knowledge of the SDLC and understanding of continuous integration and delivery.
Experience with CI/CD and automation tools.
Familiarity with source control systems such as Git.
Skilled at troubleshooting and debugging complex technical issues.

Benefits

Medical, dental, and vision coverage.
Retirement benefits.
Life insurance.
Wellness programs.
Total time off.
Other employee perks offered by Perforce.

Perforce Software

The best run DevOps teams in the world choose Perforce to remove bottlenecks to speed up and deliver app experiences that move the needle. With Perforce’s suite of products built to develop and maintain high-stakes applications, companies can finally manage complexity with efficiency, achieve speed without compromise, and run their DevOps toolchains with full integrity. Perforce gives customers a DevOps Edge, from code to business-ready.

But at the heart of our success is the people. We are a global community of collaborative experts, problem solvers, and possibility seekers who believe in making work both challenging and fun. Join us and you’ll work alongside the brightest in the business, driving innovation and growing in a career that’s moving in one direction: upward!

United States