Technical Support Engineer, Trilogy (Remote) - $60,000/year USD
$60k/y-$60k/y
2 days ago
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RemoteFull-timeEntry
Summary
Trilogy is seeking a Technical Support Engineer to join their team remotely. The role focuses on solving complex technical issues that exceed the capabilities of their AI support system.
About the Role
As a Technical Support Engineer, you will dive deep into sophisticated technical issues, applying advanced problem-solving skills to resolve complex customer challenges. You will serve as the bridge between advanced AI capabilities and human technical expertise, contributing to the continuous improvement of the AI-powered support system.
About You
Required:
- 3+ years of hands-on technical support experience, demonstrating progressive problem-solving capabilities.
- Sophisticated command of generative AI tools, including experience with creating and implementing automated workflows and developing custom GPT solutions.
- Exceptional self-learning abilities and independent problem-solving skills.
Benefits
- Full-time (40 hours per week) position with immediate availability.
- Compensation of $30 USD/hour, equating to $60,000 USD/year.
Trilogy
Trilogy acquires software companies and fundamentally transforms them with an AI-first strategy. We embed AI and automation deep into operations – from development to support – to unlock radical efficiency and drive growth. Powered by the top 1% of global remote talent sourced via Crossover, we refine proprietary playbooks to build the future of intelligent, high-performance software operations. Join us at the cutting edge.
Chicago, IL