Technical Support Engineer
$90k/y-$120k/y
2 days ago
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OnsiteFull-timeMid
Summary
Adyen is seeking a Technical Support Engineer to join their team in San Francisco, CA. The role involves serving as the first interface with Adyen's merchants globally, ensuring their ability to take payments and grow their business.
About the Role
As a Technical Support Engineer, you will be responsible for providing knowledge on the Adyen platform and APIs, managing the full lifecycle of merchant integration, and advocating for product improvements based on merchant feedback. You will work closely with both technical and commercial teams to deliver a seamless support experience across different time zones.
About You
Required:
- Strong written and verbal communication skills in English.
- Affinity with internet technologies and knowledge of technical processes (SQL, HTML, JavaScript, PHP, Java, Scripting).
- Ability to adapt quickly to new processes and handle varied technical support requests.
Preferred:
- STEM degree preferred but not required.
- Experience in customer service and problem-solving in technical environments.
Benefits
- Competitive salary range of $90k–$120k.
- Full-time position with occasional holiday and weekend work required.
- Opportunities for career growth and development in a diverse and inclusive environment.
Adyen
Adyen (AMS: ADYEN) is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and Microsoft. For support visit: https://support.adyen.com
San Francisco, CA