Okay, I've searched for Technical Support Engineer roles in New Jersey that match your criteria of 2-3 years of experience, require a Bachelor's degree in Computer Science, are full-time positions, and focus on remote support capabilities. I found 87 positions available for you.

Sure. Here's the analysis:

Job Analysis:

The Technical Support Engineer role at Avaya is primarily focused on providing remote post-sales support for software and hardware systems, meaning the individual is crucial in ensuring customer satisfaction and the proper functioning of technology solutions. This entails troubleshooting, configuring, and upgrading systems while interfacing with customers to address issues of medium complexity. The role emphasizes not just technical proficiency but also effective communication skills, as the support engineer is often a customer's point of contact for resolving their technical challenges. Candidates will likely face challenges like navigating diverse customer environments, resolving ambiguous problems, and collaborating with field personnel and third-party products. A successful Technical Support Engineer at Avaya will exhibit strong problem-solving capabilities, attention to detail, and the ability to implement solutions efficiently. In the first 6-12 months, success might be gauged by the resolution rate of support tickets and overall customer satisfaction ratings, as well as the engineer's ability to adapt to Avaya's evolving product suite.

Company Analysis:

Avaya operates in a competitive landscape within the enterprise software sector, specifically focusing on enhancing customer experiences through its Infinity™ platform. This positioning as a leader means the Technical Support Engineer will play a pivotal role in supporting products that have significant business implications for major organizations. Company culture appears to prioritize collaboration and inclusivity, with a commitment to employee growth, reflected in their emphasis on community and the proactive nature of their support systems. This role, being an individual contributor, will require the ability to work autonomously while contributing to a larger team framework that values strong connections and communication. As Avaya continues to innovate and expand its reach, this position will likely influence customer retention and satisfaction, which are critical metrics for the company's overall success. This role supports Avaya's strategic objectives by ensuring that its software solutions operate smoothly in real-world applications, making it essential for the growth and sustainability of customer relationships.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex technical issue. What steps did you take to resolve it?
• Describe a situation where you had to explain a technical concept to a non-technical client. How did you approach it?
• Can you share an experience where you had to manage multiple support tickets at once? How did you prioritize your tasks?
• How do you approach learning new software or hardware systems? Can you give an example of a time you had to quickly adapt?
• How would you handle a situation where a customer's issue is escalating and they are becoming frustrated?
• What strategies do you use to ensure all customer requests are logged and followed up on?
• Imagine a scenario where a critical software update has caused unexpected issues for multiple users. What steps would you take to address this?
• If a customer reported a problem that you couldn't immediately replicate, what would your next steps be?
• Why are you interested in working at Avaya specifically, and how do you see yourself contributing to our mission?
• What do you know about our Avaya Infinity platform, and why do you think it is important for our customers?
• How do you think your previous experience has prepared you for the challenges of this role at Avaya?
• What questions do you have regarding the team dynamics or the products you would be supporting at Avaya?
• How does Avaya's commitment to equality resonate with your personal values, and how do you think it relates to performance in the workplace?