Search for Technical Support Engineer roles in North Reading, MA, requiring 2+ years of technical support experience, with a focus on Windows and Linux systems, full-time jobs, and offering 401(k) benefits.

Okay, I've searched for Technical Support Engineer roles in North Reading, MA, that require at least 2 years of technical support experience, focus on Windows and Linux systems, are full-time positions, and offer 401(k) benefits. I have found 25 positions for you.

Technical Support Engineer

North Reading, MA

2 years + Experience

Windows

Linux

Full Time

401(k)

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of Technical Support Engineer II at Amazon Robotics is fundamentally centered around improving system efficiencies within advanced robotics operations. The core responsibility of this position involves leveraging both technical expertise and interpersonal skills to provide effective support, troubleshoot complex issues, and facilitate communication across various teams. This includes managing large-scale technical projects and keeping a keen eye on detail to ensure that deployment of robotic systems operates smoothly. The candidate will face challenges such as identifying opportunities for long-term solutions amidst a fast-paced tech environment, and must navigate the intricacies of system integrations, operating environments, and interdepartmental coordination. Success in this role is defined not only by providing technical solutions but also by fostering a collaborative culture that values inclusion and continuous improvement. Performance is expected to be evaluated through metrics related to project management and system uptime, alongside contributions to knowledge creation and training initiatives.

Company Analysis:

Lensa, as a company, positions itself at the intersection of innovation and utility within the career technology space, aiming to streamline the job search process through machine learning. Operating since 2016, its trajectory suggests a commitment to continuous improvement and advanced technology, attracting an extensive user base and striving to redefine standard recruitment methodologies. The culture within Lensa reflects a strong focus on inclusivity, creativity, and the empowerment of individuals, emphasizing a balance between cutting-edge technical innovation and the human element of job seeking. For the Technical Support Engineer II role, this means engaging with diverse teams and customers while aligning with the company’s proactive approach to reducing search inefficiencies. The position offers significant visibility as part of Amazon Robotics, which is a pioneer in robotics innovation. This highlights the importance of strategic alignment; the engineer not only supports operational efficiencies but contributes directly to broader growth targets of transforming fulfillment systems effectively and sustainably.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a complex technical project you managed. What challenges did you face and how did you overcome them?
Can you give an example of a time when you had to troubleshoot a critical issue in a system? What steps did you take?
Tell me about a situation where you had to communicate a technical issue to a non-technical audience. How did you ensure understanding?
Discuss a time you identified an opportunity for a long-term solution to a recurring problem. What was your process?
How would you approach supporting a large-scale deployment of robotic systems? What factors would you consider?
What strategies do you use for managing multiple high-priority tasks at once to stay organized?
Can you describe your experience with AWS or cloud technologies? How have you applied it in previous roles?
Imagine you receive a support request referring to an issue with one of the robotic systems. How would you troubleshoot this?
If you were faced with a situation where a key integration fails during an operational waning time, how might you prioritize your approach to resolution?
What interests you most about working on robotics at Amazon, and how do you see your skills aligning with this role?
How do you ensure that your contributions to team training are impactful and relevant?
Can you share an example of a time when your initiative led to improved documentation or processes for a team?
What motivates you to work in the rapidly changing environment of technology within robotics?

Job Details

Overview Company

Technical Support Engineer II

Lensa

7 days ago

Highlight

OnsiteFull-time2+ yearsMid

Summary

Amazon is seeking a Technical Support Engineer II, Amazon Robotics to join their team in North Reading, MA. The role involves supporting and improving the Amazon Robotic Fulfillment Systems through advanced technologies.

About the Role

As a Technical Support Engineer II, you will work with robotics teams to enhance system efficiencies, manage large-scale technical projects, and support Windows or Linux operating systems. You will also troubleshoot first-party integrations, provide help desk support, and document solutions. The role requires collaboration with international teams to innovate operational systems for robotic solutions.

About You

Required:

Bachelor's degree or equivalent work experience.
2+ years of software development or technical support experience.
2+ years of managing technically complex projects.
1+ years managing and supporting Windows, Linux, and macOS environments.
Proven experience as lead technician supporting major applications and systems.

Preferred:

Ability to manage multiple high-priority tasks simultaneously.
Demonstrable problem-solving and analytical skills.
Interpersonal and customer-facing skills.
Understanding of AWS or other cloud technologies.
Experience with change management processes.
Unix/Python Shell Scripting skills.
Experience in a fulfillment or logistics environment.
Experience with hardware and solutions troubleshooting.
Knowledge and/or working experience with networking and Product IT management.

Benefits

Medical, Dental, and Vision Coverage
Maternity and Parental Leave Options
Paid Time Off (PTO)
401(k) Plan

Lensa

What if we could take the search out of job search? This is the question Lensa has been answering since launching in San Francisco, California in August 2016. Using machine learning, we instantly provide companies with candidates and match professionals with positions that fit their skills, goals, personalities, and needs. How does it work? Lensa applies complex algorithms that identify the skills needed to succeed on a given job. Candidates can play computer games that assess their work style, thus gaining insight into their strengths while unlocking career opportunities. The result: job search that puts people first while reducing the time and cost of talent acquisition.

Lensa passed 10 million job seeker registrations in 2019, making the com- pany one of the premier career platforms.

With teams in multiple U.S. locations and a 60-strong crew of developers and data scientists at its R & D headquarters in Europe, Lensa is working every day to share its transformative career technology with the world.

North Reading, MA