I'm looking for Technical Support Associate roles in Grove City, Ohio, specifically in healthcare, for contract positions, with a salary expectation of $20 to $30 per hour, and requiring a bachelor's degree.

Okay, I've searched for Technical Support Associate roles in Grove City, Ohio, specifically in the healthcare industry, for contract positions with a salary range of $20 to$ 30 per hour, requiring a bachelor's degree. I have found 45 positions for you.

Technical Support Associate

Grove City, OH

Healthcare

Contract

$20+

$30-

Bachelor

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Technical Support Associate Analyst role at Randstad Digital occupies a critical position in ensuring the operational continuity of the enterprise healthcare client's IT systems. Fundamentally, this role aims to provide high-quality technical assistance to end-users while ensuring that hardware and software systems remain functional and efficient. Key responsibilities include configuring, installing, and maintaining computer systems, as well as troubleshooting hardware and software issues in a networked environment. A successful candidate will likely face challenges such as rapidly resolving technical issues under pressure and managing time effectively while prioritizing tasks based on urgency and impact. Success in this role would be evident through minimal downtime of system components, high levels of user satisfaction in support interactions, and the effective documentation of solutions and processes. The emphasis on customer service suggests that exceptional communication skills are equally vital as technical expertise in fostering positive user experiences and collaboration with team members.

Company Analysis:

Randstad Digital, as a subsidiary of Randstad N.V., operates within a robust ecosystem providing talent solutions and digital enablement services globally. Positioned as a partner in talent development, the company is likely viewed as a trusted advisor rather than a mere service provider, emphasizing the importance of quality, agility, and the ability to meet diverse client needs. With its recent establishment, Randstad Digital signifies a focus on innovation in the digital solutions space and aims to accelerate transformation for various businesses. The culture of the company is inferred to be collaborative and innovation-driven, valuing employees’ growth, as seen through their commitment to enhancing skills through education and interaction across IT disciplines. In this role, the Technical Support Associate Analyst will fit into a structured team setting, where individual contributions are subject to review by more experienced professionals, allowing for mentorship and growth opportunities. This position supports the broader goal of Randstad Digital—to ensure operational excellence and client satisfaction, fostering a scalable, agile workforce ready to meet evolving market demands.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex IT issue under a tight deadline. What steps did you take to resolve it?
Can you describe a situation where you had to communicate technical information to a non-technical user? How did you ensure they understood?
Share an experience when you had to prioritize multiple technical requests from users. How did you decide which to address first?
What aspects of Windows 10 are you most familiar with, and how have you applied that knowledge in your previous roles?
Explain the process you would follow to diagnose and troubleshoot a computer that won't connect to the network.
What steps would you take to configure a new desktop for a user in a corporate environment?
Imagine you are faced with a recurring issue that disrupts user productivity. How would you approach finding a long-term solution?
If a client is experiencing frustration with their IT issues, how would you handle their concerns while working on a resolution?
Why are you interested in working at Randstad Digital specifically, given your professional background?
How do you think your values align with Randstad Digital’s mission of empowering businesses through digital transformation?
What continuing education opportunities do you pursue to enhance your technical support skills?
What is your understanding of the importance of customer service in a technical support role?
Can you provide an example of how you stay updated with new technologies and best practices in IT support?

Job Details

Overview Company

Technical Support Associate Analyst

$20/h-$30/h

Randstad Digital Americas

a month ago

Highlight

OnsiteContractor1+ yearEntry

Summary

Randstad Digital Americas is seeking a Technical Support Associate Analyst to join their team in Grove City, OH. The role involves providing operational support for the organization's information systems and peripheral equipment.

About the Role

As a Technical Support Associate Analyst, you will contribute to the IT Support job family by configuring, installing, maintaining, and upgrading computer systems hardware and software. You will provide operational support for application servers, database servers, web servers, desktops, printers, and storage devices. The role includes assisting in designing, developing, testing, debugging, and implementing operating systems components, software tools, and utilities. You will work under your own initiative, prioritize your work, and meet agreed timescales, with frequent review by more experienced professionals.

About You

Required:

1+ year of IT experience.
General knowledge of Microsoft Operating systems, Windows 10, and Microsoft Office.
General knowledge of networking switches and data networks.
General knowledge of IP telecommunications systems.
General knowledge of printers.
Strong customer service skills.
Exceptional work ethic.
Positive attitude.

Preferred:

BS in IT or related field or equivalent experience.
Continued enhancement of technical skills through continuing education/seminars and interaction with other IT disciplines.

Benefits

Comprehensive benefits package including medical, prescription, dental, vision, AD&D, and life insurance offerings.
Short-term disability.
401K plan.

Randstad Digital Americas

Randstad Digital is a trusted digital enablement partner that facilitates accelerated transformation for businesses by providing global talent, capacity, and solutions across specialized domains. Our talent solutions allow you to seamlessly scale your team while connecting you with skilled professionals around the world who align with your chosen technologies. Our focus lies in managed solutions, and we empower businesses to move at speed and achieve goals efficiently. We support four service lines including customer experience, digital and product engineering, data and analytics, and cloud transformation in addition to three engagement models including talent services, global talent centers, and managed solution capabilities.

Randstad Digital was announced on August 30, 2023, under the umbrella of Randstad, the world’s largest talent company and a partner of choice to clients. Randstad has a deep understanding of the labor market and helps clients to create the high-quality, diverse, and agile workforces they need to succeed. Our 46,000 employees around the world make a positive impact on society by helping people to realize their true potential throughout their working life.

Randstad was founded in 1960 and is headquartered in Diemen, the Netherlands. In 2022, in our 39 markets, we helped more than 2 million people find a job that feels good and advised over 230,000 clients on their talent needs. We generated revenue of €27.6 billion. Randstad N.V. is listed on the Euronext Amsterdam. For more information, see www.randstaddigital.com.

Grove City, OH