Okay, I've searched for Technical Account Manager roles focused on cloud computing, available remotely, full-time in the United States, requiring 3+ years of experience in customer-facing technical roles and expertise in cloud infrastructure and client relationship management. I have found 73 positions matching your criteria for you to review.

Sure. Here's the analysis:

Job Analysis:

The Technical Account Manager (TAM) - Cloud Compute role at Akamai sits at the nexus of technical expertise, customer success, and strategic consulting. Fundamentally, this position exists to ensure enterprise customers successfully adopt, deploy, and continually optimize Akamai's Compute cloud infrastructure. The job requires not just deep technical knowledge across cloud providers and compute technologies, but also the ability to build trust and communicate complex solutions in an accessible way to diverse stakeholders. This is a highly collaborative role, bridging professional services, support, and engineering teams while advocating for customer needs internally. Success means driving customer satisfaction, preventing/chasing down technical issues proactively, and influencing the product roadmap through feedback. The candidate will solve nuanced technical challenges that blend infrastructure, performance, and scalability concerns in a fast-evolving cloud environment, often under ambiguous conditions. Fluency in both Japanese and English highlights a cross-cultural communication expectation. Core skills go beyond technical proficiency to include strategic planning, workshop facilitation, and client relationship management with a proactive, problem-solving mindset. The role's autonomy in managing accounts demands sound judgment and the ability to balance technical depth with a customer-first attitude. Performance might be measured by customer retention, adoption metrics, issue resolution speed, and feedback quality, with a 6–12 month horizon aimed at establishing trusted advisor status and smoothing deployment lifecycles.

Company Analysis:

Akamai occupies a market-leading position as a global innovator in cloud infrastructure and edge computing, focused on simplifying digital experiences by bringing compute closer to users while securing them. This company culture values curiosity, collaboration, innovation, and diversity of thought—traits indispensable to pushing the boundaries of cloud services. Akamai's FlexBase program reflects a strong emphasis on employee empowerment and work-life balance, signaling a modern, inclusive, and flexible environment, highly appealing to technical professionals seeking autonomy paired with community. The TAM role fits within the Global Services Cloud Solutions team, likely with visibility to senior technical and customer success leadership given its strategic and cross-functional nature. The company's mission to power and protect life online aligns with this role's objective of accelerating innovation and enabling next-gen app development. Hence, this is a strategic hire that fuels Akamai’s growth by deepening client relationships and boosting the adoption of their compute platform. Candidates joining Akamai should be ready to handle complexity across a global client base, embrace continual learning, and contribute to a mission-driven culture that values tenacity and customer-centric innovation.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to manage a challenging technical issue for an enterprise customer. How did you approach the problem and communicate with stakeholders?
• Behavioral: Describe a situation where you had to simplify a complex technical concept for a non-technical audience. What techniques did you use?
• Behavioral: Give an example of when you acted proactively to prevent a potential issue in a cloud infrastructure environment. What was the outcome?
• Behavioral: Can you share an experience where you had to work cross-functionally between engineering, support, and customers? How did you ensure alignment?
• Technical: Walk me through your experience with designing and optimizing cloud compute infrastructure. What tools and methodologies did you use?
• Technical: How do you stay current with evolving cloud technologies and integrate that knowledge into customer advisory services?
• Technical: Explain how you would approach troubleshooting a performance degradation reported by a critical client using Akamai Compute services.
• Technical: What are your strategies for conducting effective technical workshops and training sessions for clients?
• Situational: Imagine a major client is hesitant to adopt a new Akamai Compute feature due to security concerns. How would you address their worries and encourage adoption?
• Situational: A customer's deployment has hit repeated roadblocks due to coordination gaps between their internal teams and Akamai's engineering. How would you facilitate smoother collaboration?
• Situational: Suppose you identify a trend in customer feedback pointing to a recurring product limitation. How would you prioritize and communicate this internally?
• Company Fit: What about Akamai’s mission and culture resonates most with you, and how do you see yourself contributing to our vision?
• Company Fit: Given our emphasis on flexibility with the FlexBase program, how do you balance autonomy and teamwork in your work style?
• Questions for Interviewer: Can you describe the typical career progression for a Technical Account Manager within Akamai's Cloud Solutions team?
• Questions for Interviewer: How does Akamai incorporate customer feedback from TAMs into its product development lifecycle?
• Questions for Interviewer: How does the Global Services Cloud Solutions team foster collaboration across diverse geographic locations and time zones?