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Summary
About the Role
About You
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- 5+ years of experience in technical support, IT service management, or a related technical role.
- Strong understanding of federal government contracting processes and federal security requirements (e.g., FISMA, NIST, FedRAMP).
- Excellent technical troubleshooting skills across multiple software platforms.
- Strong communication skills to interact with both technical and non-technical stakeholders.
- Ability to work independently in a fast-paced environment with competing priorities.
- U.S. Citizenship and ability to obtain a security clearance (may be required).
- Flexibility to work shifts in support of a 24/7 Federal support organization, including on-call rotations.
- Familiarity with cloud technologies and SaaS platforms.
- Experience with ITSM tools (e.g., ServiceNow, Jira) and ticketing systems.
- Previous experience in a federal or government-focused software company.
- 3+ years of networking fundamentals and diagnostic tools experience: proficiency in TCP/IP, DNS, DHCP, HTTP/HTTPS, firewalls, and using tools like Wireshark and HAR capture.
- Experience with SQL querying and database interaction: ability to write simple queries for support investigations or system diagnostics.
- 2+ years of experience with API integration and testing: familiarity with basic API authentication and troubleshooting.
- 2+ years of experience with Mobile Device Management (MDM) platforms such as VMware Workspace ONE®, Microsoft Intune, or MobileIron.
Omnissa is the digital work platform leader, trusted by thousands of organizations worldwide as the former VMware End-User Computing business. We make digital work, work – for businesses and their people. No painful IT processes or productivity trade-offs. Instead, a seamlessly delivered digital employee experience that simplifies work. Our comprehensive digital work platform enables IT teams to provide secure, personalized experiences for every employee, on any device. Omnissa unifies, automates, and efficiently scales the digital workspace. By empowering employees to do their best work, anywhere, we help workforces everywhere unlock exponential business value. All is made possible with the Omnissa™ Platform, the first AI-driven digital work platform for smart, seamless, and secure work experiences from anywhere. It integrates multiple industry-leading solutions across Unified Endpoint Management, Virtual Desktops and Apps, Digital Employee Experience, and Security and Compliance. By continuously adapting to users’ work styles, Omnissa optimizes user experience, security, IT operations and costs.