Search for Systems Support Engineer roles in Somerset, NJ, full-time positions, with a salary expectation of $75,000 to $80,000, requiring experience in troubleshooting Windows and network fundamentals.

Okay, I've searched for Systems Support Engineer roles in Somerset, NJ that are full-time, with a salary expectation between $75,000 and$ 80,000, requiring experience in troubleshooting Windows and network fundamentals. I have found 32 positions for you.

Systems Support Engineer

Somerset, NJ

Full Time

$75000+

$80000-

Windows

network fundamentals

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Systems Support Engineer at Conduent plays a crucial role in ensuring that IT infrastructure operates smoothly, directly impacting the efficiency of services delivered to high-profile clients, including Fortune 100 companies and government entities. The core responsibility is not only to maintain hardware and software systems but to enhance user experiences by providing exceptional technical support. This role demands both technical acumen and soft skills, as it involves responding to complex support requests and collaborating with field technicians. Given Conduent's focus on delivering mission-critical solutions, the support engineer will likely face challenges such as varying technical issues across different systems, unexpected outages, and the need to prioritize urgent requests from users. Success in this role will involve resolving incidents efficiently, maintaining thorough documentation for knowledge sharing, and actively contributing to system improvement initiatives that align with client needs and company objectives.

Company Analysis:

Conduent operates at the intersection of technology and essential services, boasting a diverse portfolio that includes digital solutions for both the commercial sector and government. As a service provider responsible for managing high-stakes operations, such as government payments and customer service interactions, Conduent is a forward-thinking leader in the IT service management realm, prioritizing innovation through AI and automation. The company's culture seems to embrace individuality and employee recognition, promoting an environment that values contributions from all associates. The Systems Support Engineer will fit into a dynamic and collaborative structure, likely working closely with other IT experts and business teams, making it essential to possess strong communication abilities. This role contributes significantly to Conduent's strategic goals, ensuring operational excellence and customer satisfaction as the company continues to scale its services in a rapidly evolving technological landscape.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex technical issue. What steps did you take to resolve it?
How do you handle multiple support tickets that require urgent attention? Can you describe a specific situation?
Describe a situation where you collaborated with cross-functional teams. How did you ensure effective communication?
What is your experience with hardware diagnostics tools, and how have you used them to resolve issues in the past?
How would you approach configuring firmware settings on new hardware? Can you walk me through the steps?
When faced with a repeat incident, how would you go about identifying the root cause and preventing future occurrences?
Imagine a scenario where a critical system is down and users are escalating issues rapidly. What would be your approach to manage this effectively?
If a field technician encounters a problem during installation, how would you guide them remotely to troubleshoot effectively?
Why are you interested in working at Conduent specifically, and how do you see yourself aligning with its mission?
What do you know about Conduent's market position and its commitment to innovation in service delivery?
How do your personal values align with Conduent's focus on delivering exceptional outcomes for clients?
What questions do you have about the team structure and how this role interacts with other departments?
Can you tell me more about the tools and technologies you would expect to work with as a Systems Support Engineer here?
What methodologies do you use for documentation, and how important do you believe it is in an IT support role?
Can you describe the balance between technical skills and customer service skills and how you leverage both in your work?

Job Details

Overview Company

Systems Support Engineer

$70k/y-$82.09k/y

Conduent

14 days ago

Highlight

OnsiteFull-timeEntry

Summary

Conduent is seeking a Systems Support Engineer to join their team in Somerset, NJ. The role involves ensuring the smooth operation of IT infrastructure and partnering with field technicians to install, configure, test, and maintain systems and software.

About the Role

As a Systems Support Engineer, you will be responsible for hardware support, including PC assembly and maintenance, peripheral troubleshooting, and BIOS/UEFI configuration. You will also handle software support tasks such as operating system installation, application support, and user account management. Additionally, you will provide network support, including hardware configuration and Wi-Fi troubleshooting, while demonstrating strong customer service orientation and team collaboration skills.

About You

Required:

Experience in PC assembly and maintenance.
Proficiency in operating systems installation and troubleshooting (Windows, macOS, Linux).
Knowledge of network fundamentals such as TCP/IP, DNS, DHCP, and subnetting.
Strong customer service orientation and communication skills.

Preferred:

Experience with hardware diagnostics tools like POST cards and multimeters.
Basic scripting skills in PowerShell or batch scripting.
Component-level repair skills such as soldering and chip-level repair.

Benefits

Medical insurance
Disability insurance
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off (PTO) or vacation and/or sick time

Conduent

Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. We leverage cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, our solutions and services digitally transform our clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. We drive progress in every process for our client including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day.

Learn more at www.conduent.com

Somerset, NJ