Support Manager
a day ago
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OnsiteFull-timeSenior
Summary
i3 Verticals is seeking a Support Manager for their Public Sector Technical Support Team located in Temple, GA. The role involves managing a group of Technical Support Engineers and ensuring high-quality technical support for clients.
About the Role
As a Support Manager, you will oversee the work quality of the Technical Support Engineers, manage customer technical support delivery, and ensure compliance with service level agreements. You will also be responsible for training and mentoring team members, managing support resources, and collaborating with cross-functional teams to resolve complex issues. Additionally, you will prepare reports related to department activities and create long-term strategies for team growth.
About You
Required:
- 5+ years of experience in a relevant professional IT environment, public safety market, or software support.
- Ability to travel between Canton, GA and Temple, GA.
- Excellent communication (written and oral) and interpersonal skills.
- High School Diploma or equivalent.
Preferred:
- Experience with Jira or Freshdesk.
- Background in the software and/or law enforcement industry.
i3 Verticals
i3 Verticals seamlessly delivers integrated software and services to customers in Public Sector markets. Building on its sophisticated and diverse platform of software and services solutions, i3 Verticals creates and acquires software products to serve the specific needs of the Public Sector.
Temple, GA