Search for Support Engineer roles in Palo Alto, CA focused on US Government, with a salary of $100,000+, requiring a DoD Secret Clearance, and providing excellent benefits including 401(k).

Okay, I've searched for Support Engineer roles in Palo Alto, CA focused on the US Government, with a salary of at least $100,000, requiring a DoD Secret Clearance, and offering benefits including 401(k). I have found 25 positions for you.

Support Engineer

Palo Alto, CA

US Government

$100000+

Security Clearance

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Support Engineer role at Palantir focuses on providing exceptional technical support and ensuring the productivity of employees within the US Government sector. This position is critical for maintaining the seamless operation of software and hardware in a high-stakes environment where effective data-driven decisions can greatly impact areas such as national security and healthcare. Responsibilities include onboarding new users, offering Tier 1 and 2 support for diverse IT technologies, and managing systems like Windows Active Directory and VOIP. Success in this role hinges on strong analytical skills and creativity in problem-solving, as support engineers must preemptively address technical issues while maintaining high customer service standards. The ability to automate repetitive tasks is emphasized, indicating a need for candidates who can innovate and create efficiencies, allowing the team to focus on more complex challenges. Ultimately, the role exists to foster an environment where Palantir employees can perform at their best, making the candidate's contribution integral to the company's operational effectiveness.

Company Analysis:

Palantir operates at the intersection of technology and critical global issues, embedding itself in essential sectors that require sophisticated data analysis to drive impactful decisions. The company is known for its innovative approach to complex problems, often positioning itself as a market leader due to its strong focus on cutting-edge software solutions. The culture at Palantir appears to be dynamic and collaborative, valuing creativity and the ability to adapt. The emphasis on hands-on experience and the significance placed on initiatives to improve customer service suggests that employees are expected to contribute not just technically but also in fostering relationships within the organization. As a Support Engineer within this environment, the responsibility extends beyond resolving user issues; it includes becoming a proactive participant in the organizational fabric. This role aligns strategically with Palantir’s goal of empowering crucial institutions, showing that effective support is foundational to the company's ability to deliver innovative solutions. Visibility in this role is likely high, suggesting opportunities for meaningful interactions with various teams and leadership, further reinforcing the importance of cross-functional collaboration to achieve the overarching company mission.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex technical issue under a tight deadline.
Can you provide an example of how you improved a process or automated a task in your previous role?
Describe a situation where you went above and beyond to ensure a user received excellent support.
How do you stay updated on current IT trends, particularly regarding systems like Active Directory and compliance regulations?
What steps would you take if a user reports that they cannot access critical software due to a permissions issue?
Can you explain how you would manage the onboarding process for a new user in terms of computing resources and software access?
Imagine you're faced with a situation where multiple users are experiencing the same issue during a peak work period. How would you prioritize and address these challenges?
If a user approaches you with a problem outside your immediate area of expertise, how would you handle that?
Why are you interested in working at Palantir, and how do you believe your skills can contribute to our mission?
How do your personal values align with Palantir's focus on using technology to solve urgent problems?
What questions do you have for us about the Support Engineer role and team dynamics at Palantir?
What experience do you have with scripting or coding, and how do you envision applying that knowledge in this role?
How would you approach maintaining compliance with Information Assurance policies in your daily tasks?

Job Details

Overview Company

Support Engineer

$87k/y-$115k/y

Palantir Technologies

5 days ago

Highlight

OnsiteFull-time

Summary

Palantir Technologies is seeking a Support Engineer - US Government to join their team in Palo Alto, CA. The role involves providing world-class Information Systems support to Palantirians, ensuring productivity both in and out of the office.

About the Role

As a Support Engineer, you will onboard new users, provide end user support, and deliver excellent customer service. You will manage Windows Active Directory, DNS, DHCP, and PKI, ensure compliance with Information Assurance policies, and maintain how-to guides on the internal Wiki. You will also work on improving user workstation experiences through OS and application optimizations, automation, and streamlined processes.

About You

Required:

Active US DoD Secret or higher Security Clearance.
Ability to lift 30 pounds and be on your feet for up to 8 hours per day.
Meet DoD 8570 IAT Level I requirements.

Preferred:

Hands-on experience with Windows user support.
Additional Linux experience.
Coding/scripting proficiency in at least one language.
Ability to approach problems with creativity and flexibility, while working against deadlines.

Benefits

Medical, dental, and vision insurance.
Voluntary life insurance.
Basic life, AD&D, and disability insurance.
Commuter benefits.
Paid time off, not accrual based.
2 weeks paid time off at the end of each year.
10 paid holidays throughout the calendar year.
Supportive leave of absence program including time off for military service and medical events.
Paid leave for new parents and subsidized back-up care for all parents.
Fertility and family building benefits including adoption, surrogacy, and preservation.
Stipend to help with expenses that come with a new child.
401k plan enrollment.

Palantir Technologies

At Palantir, we're helping the world's most important institutions use their data to solve their most urgent problems. Our software lets our customers integrate and analyze all of their data so they can answer questions that they couldn't before. From delivering disaster relief to building safer automobiles, we're honored to help make our partners better at their most important work.

Together with our customers, we're building the future of national security, healthcare, energy, finance, manufacturing, and more. And we need bright minds from around the world to help us.

Palo Alto, CA