Okay, I've searched for Support Engineer II roles that are remote in Florida or Virginia within the software industry, requiring 2 to 5 years of experience and skills in AWS and Python. I have found 86 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Support Engineer II role at Laserfiche is fundamentally about bridging technical expertise with exceptional customer interaction to ensure smooth operation and consistent reliability of Laserfiche's SaaS and self-hosted software solutions. This position requires a deep understanding of systems troubleshooting across a variety of domains including cloud infrastructure (preferably AWS), networking, database systems, and both Windows and Linux administration. The role demands a blend of reactive problem-solving—addressing and resolving customer and partner issues—and proactive system monitoring and post-issue analysis to optimize future performance. The candidate must be comfortable navigating complex technical challenges while working collaboratively with engineering teams to refine diagnostics and troubleshooting procedures, highlighting the strategic emphasis on continuous improvement. With responsibilities extending to mentoring newer engineers, this position implies a certain level of leadership and communication proficiency. Success in this job means not only resolving technical issues efficiently but also enhancing system reliability, maintaining SLA commitments, and building strong professional relationships internally and externally. Given the 24/7 support model and fast-paced environment, resilience, adaptability, and learning agility are critical. Candidates with scripting and programming skills will have an advantage in automating tasks and analyzing system behaviors, aligning with Laserfiche's high standards for technical excellence and customer satisfaction.

Company Analysis:

Laserfiche positions itself as an innovative leader in the enterprise content management and digital transformation space, leveraging AI-powered platforms to streamline and accelerate organizational workflows. As a company, it blends the agility of a technology-driven growth organization with the stability and discipline expected of a trusted software platform provider to enterprises ranging from startups to Fortune 500 companies. This creates an environment where technical roles like Support Engineer II are vital not just in resolving day-to-day customer issues but also in contributing to the product’s continuous evolution and reliability at scale. Laserfiche’s commitment to inclusivity, equal opportunity, and employee development indicates a culture that values diversity and ongoing learning, which will impact the day-to-day experience by fostering collaboration and respect. The role’s remote flexibility, coupled with a structured shift schedule, reflects a balance between autonomy and operational discipline. Being part of a global organization with a broad market footprint means this position offers significant exposure to diverse customer needs and complex environments. The Support Engineer II role strategically supports Laserfiche’s growth by strengthening the company’s SaaS platform reliability and customer experience, making it a crucial point of interface between customers, Solution Providers, and the engineering teams. This role provides strong leadership potential and visibility within the support and product teams, perfect for those seeking to influence both technical outcomes and customer satisfaction in a technology-forward, mission-driven company.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a complex technical problem under tight deadlines. How did you manage the situation?
• Behavioral: Describe an experience where you had to mentor or train a colleague. What approach did you take to ensure their growth?
• Behavioral: Can you give an example of when you had to communicate complex technical information to a non-technical customer? How did you ensure understanding and satisfaction?
• Behavioral: Share a situation where you had to adapt quickly to a significant change in a work environment or process. What was your strategy?
• Technical: How would you approach diagnosing a performance issue in a cloud-based SaaS system like Laserfiche’s?
• Technical: What tools and techniques have you used to monitor system availability and troubleshoot intermittent network problems?
• Technical: Explain your experience with scripting languages such as PowerShell or Python in automating troubleshooting tasks.
• Technical: How familiar are you with AWS services and how would you apply that knowledge in supporting a cloud platform?
• Situational: Imagine a major system outage occurs during your shift impacting multiple customers. How would you prioritize response and communication?
• Situational: If a Solution Provider escalates an issue that you are partly unfamiliar with, how do you ensure effective and timely resolution?
• Situational: Suppose you identify recurring issues caused by insufficient diagnostics in the software application. How would you collaborate with engineering to improve this?
• Company Fit/Motivation: Why do you want to work at Laserfiche and how does this role align with your career goals?
• Company Fit/Motivation: How do Laserfiche’s values around innovation and customer experience resonate with your professional philosophy?
• Company Fit/Motivation: What attracts you to a company that serves diverse industries such as financial services, government, and education?
• Questions for Interviewer: How does Laserfiche support continuous learning and professional development within the Support Engineering team?
• Questions for Interviewer: Can you describe the collaboration dynamics between Support Engineers and Software Engineering teams here?
• Questions for Interviewer: What are the biggest challenges you anticipate for this role in the next 6 to 12 months, considering the company’s growth plans?