Okay, I’ve searched for Frontline Support Engineer roles in Tampa, focusing on full-time positions that require strong communication skills and offer opportunities for career growth and support. I have found 15 positions for you to consider.

Sure. Here's the analysis:

Job Analysis:

The Support Engineer I role at Advantive is fundamentally about enabling customers to successfully navigate their software solutions by providing essential Tier 1 support. This position requires a candidate who can effectively manage inbound communication via phone and a ticketing system, addressing customer queries and issues promptly and accurately. The hands-on nature of the job means the candidate must be adept at troubleshooting, ensuring issues are resolved efficiently while providing customers with clear guidance. The expectation is not only to solve problems but also to enhance the customer experience, which reflects the company's ethos of putting people first. A successful candidate will encounter a variety of customer issues, which may require them to liaise with technical teams for escalations and collaborate across departments for a holistic resolution. Metrics for success in this role likely include customer satisfaction scores, response times to inquiries, and the resolution rate of tickets within set timeframes.

Company Analysis:

Lensa operates at the intersection of technology and human resources, aiming to transform the job search experience through advanced algorithms and machine learning. As a growing player in the career platform space, Lensa is likely characterized by an innovative, technology-driven culture that prioritizes user experience. This atmosphere may be fast-paced, with a focus on continuous improvement and adaptation to market needs. The Support Engineer I position fits within a team-oriented structure, where collaboration plays a crucial role in delivering quality support to customers. Given Advantive's focus on building careers in the software industry, this role is strategically aligned to ensure customer success in utilizing their products, which ultimately supports Lensa's broader mission of enhancing the candidate experience. With the firm belief in people-first solutions, the candidate should expect to contribute significantly to fostering relationships and ensuring customer satisfaction, thereby directly impacting the company's growth.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a technical issue for a customer. How did you approach it?
• Can you describe a situation where you had to prioritize multiple tasks? What was your strategy?
• What steps do you take to ensure effective communication with customers when managing their queries?
• How familiar are you with using customer support platforms for ticketing? Can you provide a specific example of your experience?
• What would you do if a customer's issue exceeded your technical capability to resolve it?
• Imagine a scenario where a customer is frustrated due to a recurring issue they’ve had with the software. How would you handle the situation to ease their concerns?
• If you received a ticket for a problem that you had not encountered before, what would be your approach to resolving it?
• Why are you interested in working specifically for Advantive and supporting their software solutions?
• How do you think your values align with Lensa's mission of transforming the job search experience?
• Could you share an instance where you demonstrated strong collaboration with a team to achieve a common goal?
• What could be your plan in the first 90 days if you were to take on the Support Engineer I role?
• Do you have any questions about the support tools you would be using day-to-day?
• What do you believe is the most significant challenge for a Support Engineer, and how would you address it?