Support Center Analyst Level 1
3 days ago
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OnsiteFull-timeMid
Summary
Experis is seeking a Support Center Analyst Level 1 to join their team in Cincinnati, OH. The role involves providing front-line support for all company products to ensure customer satisfaction.
About the Role
As a Support Center Analyst Level 1, you will be responsible for delivering technical support in a fast-paced environment, troubleshooting issues, and assisting both internal and external customers. Your daily tasks will include using Help Desk ticketing systems, providing in-person and remote support, and ensuring efficient customer service.
About You
Required:
- 3+ years of Help Desk support experience in a fast-paced enterprise environment.
- Knowledge of computer hardware, software, and operating systems.
- Experience troubleshooting and resolving technical issues.
- Strong logic, problem solving, and reasoning skills.
- Familiarity with Help Desk ticketing systems and customer support software.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a small team.
- Technical aptitude and willingness to learn about technology changes.
- Understanding of ITIL concepts.
- Experience supporting macOS and Windows OS in an enterprise environment.
- Advanced knowledge of Microsoft 365 / Office 365 applications.
Preferred:
- Experience supporting A/V codecs, controllers, and signaling.
- Experience with collaboration tools like Microsoft Teams and Surface Hubs.
Experis
Experis is a global leader in technology services and talent, helping organizations modernize, optimize, and innovate at speed. We empower organizations to modernize tech infrastructure, streamline operations and accelerate innovation through expert consulting services in cloud, AI, data and application. We deliver agile solutions and top-tier tech talent that reduce cost, mitigate risk and simplify complexity. Acting as an extension of your team, we provide deep expertise and measurable results – at scale. Experis is a part of the ManpowerGroup family of companies, which also includes Manpower, Talent Solutions and Jefferson Wells.
Cincinnati, OH