Talkdesk is seeking a Strategic Customer Success Manager to join their team in the United States. The role involves driving product adoption, optimizing customer ROI, and ensuring long-term customer health through technical guidance and change management support.

As a Strategic Customer Success Manager, you will act as a trusted advisor and enablement specialist for Talkdesk's most valuable customers. Your responsibilities will include collaborating with customers to understand their needs, building strong relationships with stakeholders, facilitating business reviews, driving customer health and retention, supporting onboarding and product training, translating business needs into technical solutions, and leveraging data to identify opportunities for greater impact.