Strategic Customer Success Manager
a day ago
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RemoteFull-timeMid
Summary
Siena AI is seeking a Strategic Customer Success Manager to join their team in New York, NY. The role involves serving as a trusted advisor to clients, driving growth in platform adoption and optimization of AI-powered customer service solutions.
About the Role
As a Strategic Customer Success Manager, you will own the complete growth and optimization journey for existing customers, configure complex automations, analyze usage patterns, and lead strategic discussions. You will also develop strong stakeholder relationships, manage escalations, and serve as the primary conduit between customers and the product team.
About You
Required:
- 3+ years in Customer Success Management, account management, or client-facing strategic roles with technical software solutions.
- Proven track record with customer service technology platforms or e-commerce ecosystems.
- Strong technical aptitude with ability to configure complex automations and troubleshoot AI workflows.
Preferred:
- Experience in AI/ML space, particularly conversational AI or automation platforms.
- Background training, mentoring, or scaling customer success teams in high-growth environments.
- Previous experience at high-growth SaaS companies serving enterprise or mid-market clients.
Benefits
- Competitive compensation with the opportunity for equity or stock grants.
- Flexible time off, with at least 15 days off per year.
- A learning budget to support professional growth.
- Fully remote work environment.
Siena AI
Empowering brands with empathic AI agents that automate customer interactions, build authentic relationships, and turn conversations into actionable insights. Trusted by leading consumer brands like HexClad, Kitsch, and MUD/WTR.
New York, NY