Okay, I've searched for Strategic Account Manager positions in St Louis, MO, within the retail industry, requiring 3+ years of account management experience, offering medical insurance, and full-time roles. I found 152 positions that match your criteria. You can review them now.

Sure. Here's the analysis:

Job Analysis:

The role of Strategic Account Manager - Retail at Block requires a candidate who not only possesses strong account management skills but also demonstrates a proactive approach to customer growth and relationship building. This position focuses on overseeing a fixed book of high-potential sellers in the retail sector, where the goal is to enhance customer value while simultaneously driving revenue for the company. Key responsibilities include managing account-based revenue growth through opportunity identification, onboarding experiences, and strategic negotiation of contracts—all crucial for increasing wallet share among existing clients. Success in this role hinges on the ability to operate in a collaborative environment, working closely with cross-functional teams like Customer Success and Product Management, to deliver tailored solutions that meet each client's unique needs. Prospective candidates should understand that this is not just about hitting sales targets; it’s about establishing trust and demonstrating empathy toward business owners who rely on Square's suite of tools to succeed. This means consistently applying creative problem-solving skills to address challenges without a defined roadmap, underscoring the need for adaptable thinkers who can drive initiatives forward within the context of robust collaboration.

Company Analysis:

Block operates within the fintech industry, positioning itself as a leader in democratizing access to commerce and financial services. This forward-thinking approach is paramount to understanding the Strategic Account Manager's role in the broader context of the company's mission. Block champions diversity and inclusion, values that often translate to a collaborative and innovative work environment. The emphasis on solutions tailored to customer needs suggests a culture that prioritizes feedback and adaptation, making it essential for the Account Manager to act as a strong advocate for sellers. This role directly links to Block’s broader goal of promoting economic empowerment, making strategic contributions not only to account growth but also to the company's mission of inclusivity. Account Managers here will likely experience a dynamic environment, where visibility with leadership and cross-department collaboration are integral, further supporting strategic initiatives aimed at not just maintaining but growing significant client relationships. As such, candidates should prepare for a role in an organization that is agile, values curiosity, and prioritizes innovative thinking to remain competitive in a rapidly evolving market.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to manage a complex client issue. How did you approach it, and what was the outcome?
• Can you describe a situation where you exceeded your sales targets? What strategies did you employ to achieve this?
• How do you ensure effective communication and collaboration with cross-functional teams?
• Describe a time when you had to negotiate a contract with a senior stakeholder. What was your process, and what challenges did you face?
• How would you identify opportunities for technical solutions to address existing customer needs?
• What methods do you use to follow up with clients post-onboarding to ensure their needs are being met?
• Imagine a significant client expresses dissatisfaction with a service. What steps would you take to address their concerns and restore their confidence?
• If you were tasked with expanding a seller's use-cases with Square's products, what process would you follow?
• What interests you most about the role of Strategic Account Manager at Block?
• How do you think your values align with Block’s mission of economic empowerment?
• If you were given feedback (positive or negative) by a cross-functional team regarding a project you managed, how would you respond?
• What do you believe is the most important factor for success in account management within the retail sector?
• How would you approach sales opportunities in a sector that you have not previously worked with?