Sr. Gainsight Manager
2 days ago
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OnsiteFull-time3-5+ yearsMid
Summary
Kaseya is seeking a Sr. Gainsight Manager to join their Marketing team in Red Bank, NJ. The role involves leading the growth and daily operations of their online customer community, driving customer engagement, and developing platform strategy.
About the Role
As a Sr. Gainsight Manager, you will provide strategic leadership in developing Kaseya's community vision and success metrics, lead platform evaluation and optimization, drive customer engagement through curated discussions, partner with cross-functional teams, track KPIs for insights, manage ambassador programs, and maintain community governance.
About You
Required:
- 3-5+ years managing B2B communities, with proven success in both strategy and execution.
- Experience with platform selection, migration, or implementation ideally within SaaS or tech environments.
- Strong understanding of community platforms (e.g., Higher Logic, Khoros, Vanilla, Salesforce Experience Cloud, Discourse, etc.).
- Excellent written and verbal communication skills.
- Data-driven approach to measuring success and adapting strategies.
- Collaborative mindset with experience working across teams and influencing without authority.
Preferred:
- Familiarity with IT, cybersecurity, or managed services audiences.
- Experience launching a new community or revitalizing a legacy one.
- Background in customer advocacy, customer marketing, or product enablement.
- Experience managing global, multilingual, or partner-facing communities.
Benefits
- Opportunity to shape a next-generation customer experience.
- Join a company with a strong growth trajectory and innovative culture.
Kaseya
Kaseya is the leading global provider of AI-powered IT management and cybersecurity software. Its Kaseya 365 platform is purpose-built to meet the demands of multifunctional IT professionals, offering a unified solution to manage infrastructure, secure endpoints, back up critical data and streamline operations. Serving nearly 50,000 MSPs and IT departments across more than 170 countries, Kaseya's portfolio includes trusted brands such as Datto, Unitrends, IT Glue, ConnectBooster, Spanning Cloud Apps, RapidFire Tools and more. Headquartered in Miami, Florida, Kaseya is privately held with operations in more than a dozen countries.
Red Bank, NJ