Okay, I've searched for Solution Engineer roles in Clawson, MI, specifically in the automotive software industry, requiring 5+ years of experience, offering remote flexibility, and including benefits like 401(k) and disability insurance. I have found 45 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Solution Engineer role at DealerBuilt is fundamentally about driving customer engagement and retention while promoting the use of the company's innovative SaaS solutions tailored for automotive dealerships. This position requires a multifaceted individual who can seamlessly blend performance support, onboarding, and sales functions—essentially acting as a liaison between customer needs and product capabilities. The primary responsibilities include addressing customer questions, implementing solutions tailored to specific dealership operations, and delivering impactful product demonstrations. This suggests that the successful candidate will need to identify and articulate the unique selling points of the software while adapting solutions to meet diverse client needs. Key skills in communication, project management, and a deep understanding of automotive software ecosystems are crucial, as this role demands both technical acumen and soft skills to build lasting relationships with stakeholders. In terms of problem-solving, the individual will be expected to navigate complex client requirements and enhance product usage, requiring both autonomy and strategic decision-making. Performance success in this role would likely be measured through customer satisfaction, solution adoption rates, and the quality of relationships with customer decision-makers over the first 6-12 months.

Company Analysis:

DealerBuilt exists in the competitive landscape of automotive dealership software as a portfolio of solutions designed specifically for dealership needs, presenting itself as both innovative and customer-centric. The company’s mission of empowering clients aligns closely with the role of Solution Engineer as it emphasizes not just selling a product but enhancing the customer experience through tailored solutions and ongoing support. The culture seems to prioritize a balance between work efficiency and personal well-being, suggesting an environment that values initiative and customer focus while acknowledging the importance of work-life balance through their unlimited paid time off policy. The Solution Engineer will operate as part of a collaborative team across diverse functions such as performance, onboarding, support, and sales, indicating that this role is integral to the company’s strategic alignment in fostering a strong client relationship and adapting to different dealership environments. This positions the role as not merely tactical but as a critical player in the company’s aim to maintain a competitive edge while scaling operations within the automotive market.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to manage conflicting priorities across multiple disciplines. How did you handle it?
• Describe a situation where you successfully resolved a customer’s complex issue. What approach did you take?
• Can you provide an example of how you've successfully built a business relationship with a difficult stakeholder?
• What strategies have you employed to stay updated with industry trends and competitive intelligence?
• How would you approach the onboarding process for a new dealership client unfamiliar with your software solution?
• Can you explain how you would adapt your sales demonstration to meet a specific client's needs?
• Describe a time when you identified an opportunity for improvement in a process or software that enhanced customer usage.
• Imagine you are faced with a client who is hesitant to adopt a new feature of the software. How would you address their concerns?
• If you encountered pushback from a customer about a solution's effectiveness, how would you respond?
• Why are you interested in working at DealerBuilt specifically, and how do you see your skills contributing to our mission?
• How do your values align with DealerBuilt’s focus on empowering automotive professionals?
• What questions do you have regarding our company culture and the team dynamics within the Solution Engineer role?
• What support or resources do you think are essential for someone in the Solution Engineer position to succeed?