Search for Software Support Engineer roles, remote positions preferred, with experience in Linux, Kubernetes, and at least 2 years of experience, focusing on open source software.

Okay, I've searched for Software Support Engineer roles, focusing on remote positions. The results include roles that require experience with Linux and Kubernetes, and I've filtered for those with at least 2 years of experience in open source software. I found 152 positions that match your criteria.

Software Support Engineer

Remote

Linux

Kubernetes

2 years + Experience

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Software Support Engineer role at Canonical is fundamentally about ensuring customer success with Ubuntu and related technologies by resolving complex issues across the open source stack. The position entails a robust understanding of Linux-based infrastructure and applications, as the engineer will engage with various software layers—including Kernel, Ceph, OpenStack, and Kubernetes—to troubleshoot and fix critical problems that affect enterprise customers. This role demands not only technical expertise but also exceptional communication skills to collaborate with internal teams and external users effectively. Success in this role will involve demonstrating both breadth and depth of knowledge in open source technologies, actively participating in upstream community discussions, and efficiently prioritizing tasks under possibly high-stress scenarios. As Canonical thrives on innovation and community contributions, the engineer will also participate in developing bug fixes and patches, which underscores the need for not just problem-solving skills but also a proactive approach to contributing to the larger open source ecosystem. Over the first 6–12 months, performance will likely be evaluated based on resolved issue metrics, the quality of bug fixes submitted, collaboration effectiveness within teams, and how well the engineer advocates for customer needs.

Company Analysis:

Canonical occupies a dynamic space within the tech industry, particularly as a leader in the field of open source software, with a strong emphasis on its renowned product, Ubuntu. This positioning as a pioneer in distributed collaboration suggests that the company values innovation, flexibility, and a forward-thinking approach. Canonical's remote-first culture indicates a commitment to work-life balance and global talent inclusion, while its emphasis on community—evidenced by its vast network of contributors—highlights a collaborative ethos. Given the company's founder-led, profitable status and its ongoing growth trajectory, the ability to adapt quickly and embrace strategic initiatives will be crucial. The company seems to prioritize values that align with open source principles, such as transparency, generosity, and continual learning, which directly inform not just workplace culture but how success is perceived in employees. As this role interfaces with multiple teams—from field support to product engineering—visibility to leadership and a collaborative spirit will be pivotal traits. The strategic alignment of this position suggests a focus on customer-centric solutions and direct contributions to strengthening Canonical's offerings in essential market areas like cloud, AI, and enterprise solutions.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a challenging technical problem you encountered in a past role. What steps did you take to troubleshoot and resolve it?
Can you give an example of a situation where you had to communicate complex technical issues to non-technical stakeholders?
How do you prioritize multiple urgent support requests in a fast-paced environment, and what techniques have you found effective?
What is your approach when working with upstream communities to develop bug fixes? Can you share an example of your contributions?
How would you resolve a situation where a bug fix you implemented did not behave as expected for a customer?
Explain how you would approach debugging a performance issue with Kubernetes in a production environment.
How do you ensure your knowledge stays current with open source technologies and industry trends?
Imagine you receive a report of a critical failure in OpenStack from a customer. Walk me through your troubleshooting process.
Why are you passionate about working with open source software, and what draws you to Canonical in particular?
What factors do you consider most important in fostering a successful team dynamic when working in a remote-first organization?
Can you describe a time you took initiative to improve a process or tool within your team? What was the outcome?
What excites you about the future of open source, and how do you see yourself contributing to that future at Canonical?
What questions do you have about our team and its impact on Canonical’s goals?
How would you assess your soft skills in terms of facilitating effective team discussions and ideas exchange?

Job Details

Overview Company

Software Support Engineer

Canonical

3 days ago

Highlight

RemoteFull-timeEntry

Summary

Canonical is seeking a Software Support Engineer to join their team remotely. The role involves working with Linux-based infrastructure and open source applications, supporting Ubuntu and related technologies.

About the Role

As a Software Support Engineer, you will resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes. You will maintain close relationships with Canonical's Field, Support, and product engineering teams, participate in upstream communities, develop bug fixes, and review code. The role requires prioritizing work effectively and maintaining clear technical communications. You will work from home and travel internationally up to 10% of the time for team meetings and events.

About You

Required:

An exceptional academic track record.
Background in Computer Science, STEM or similar.
Experience with Linux and open source software.
Experience with at least one of Python, Go, C or C++ on Linux.
A drive to learn unfamiliar technology and deep-dive difficult issues.
Willingness to travel up to 4 times a year for internal events.

Preferred:

You love technology and working with brilliant people.
You are curious, flexible, articulate, and accountable.
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
You have interest in, or willingness to learn about Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, Debian packaging, distributed systems.

Benefits

Distributed work environment with twice-yearly team sprints in person.
Personal learning and development budget of USD 2,000 per year.
Annual compensation review.
Recognition rewards.
Annual holiday leave.
Maternity and paternity leave.
Employee Assistance Programme & Wellness Platform.
Opportunity to travel to new locations to meet colleagues.
Priority Pass and travel upgrades for long-haul company events.

Canonical

We deliver open source to the world faster, more securely and more cost effectively than any other company.

We're also the publishers of Ubuntu, the world’s most popular enterprise Linux from cloud to edge, together with a passionate global community of 200,000+ contributors.

Ubuntu means 'humanity to others'. We chose it because it embodies the generosity at the heart of open source, the new normal for platforms and innovation.

Together with a community of 200,000, we publish an operating system that runs from the tiny connected devices up to the world's biggest mainframes, the platform that everybody uses on the public cloud, and the workstation experience of the world's most productive developers.

Secure and reliable, elegant and intuitive, and open for innovation - this is the future of open source, which is why we're proud to be the developers of the fastest growing Linux in the world despite already being the most widely deployed.

If you're interested in a career at Canonical, we are a remote-first company so please apply to any suitable role as skills are valued more than location, despite some having a preferred geographic preference.

www.canonical.com

Rochester, MN