Okay, I've searched for Software Applications Operations Engineer roles in Hillsborough County, FL, requiring 3+ years of experience in application support, knowledge of Java and SQL, and availability for on-call shifts. I have found 45 positions for you.

Sure. Here's the analysis:

Job Analysis:

The Software Applications Operations Engineer at Zelis is fundamentally tasked with ensuring the seamless operation of the company's payment processing systems, which are critical to the overall financial health of healthcare providers and payers. This role not only involves routine administrative tasks but also requires proactive monitoring and troubleshooting of systems to tackle issues related to data integrity and application performance. Given that the position operates within a 24x7 environment, the engineer must demonstrate flexibility and readiness to resolve complex problems efficiently. Success in this role is characterized by the ability to maintain system security, ensure timely communication with clients regarding issue resolution, and foster strong interdepartmental relationships, particularly in collaboration with support and development teams. The ideal candidate will be an adept troubleshooter, capable of understanding and manipulating application code, and exhibit solid investigative skills to navigate the challenges of payment transactions in the healthcare industry, ensuring adherence to security protocols and maintaining operational standards.

Company Analysis:

Zelis stands out in the healthcare financial experience landscape, playing a pivotal role by bridging connections among payers, providers, and consumers through a connected platform. As an organization serving over 750 payers, including major health plans, it is positioned as a leader yet is adaptable enough to be seen as a disruptor in a traditionally rigid industry. This positioning underscores the importance of the applications operations engineer, as their work directly impacts client satisfaction and operational efficiency. The company's culture celebrates innovation and collaboration, offering a hybrid and flexible work environment that suits the demands of its staff. Candidates for the engineer role can expect a culture that values initiative and interpersonal skills, as the job necessitates building trust within the Operations Department and across various teams. Strategically, this role is essential for Zelis’s continued growth and operational excellence, as it ensures that the critical payment systems function impeccably, supporting the overarching goal of modernizing healthcare finance.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a critical system issue. What was the issue, and how did you resolve it?
• Describe an experience where you had to collaborate with multiple teams to solve a problem. What approach did you take?
• Can you give an example of how you ensured adherence to security measures in a previous role?
• How do you prioritize your tasks in a role that requires managing multiple incoming requests and issues?
• How would you approach identifying and resolving an issue related to malformed data in a payment processing system?
• What steps would you take to ensure seamless operations of a payment application during a high-traffic period?
• Imagine a scenario where a critical payment processing system went down unexpectedly. What immediate actions would you take?
• If you were required to train other Operations Analysts, how would you structure the training to ensure effectiveness?
• Why are you interested in working at Zelis specifically, and how do you think your experiences align with our mission?
• How do you stay updated on best practices and advancements in healthcare technology and payment systems?
• What experience do you have with SQL or programming that would contribute to your success in this role?
• Can you explain a time when you had to adapt to changes in a system or process? How did you handle it?
• What questions do you have about the role of Software Applications Operations Engineer at Zelis?
• How do you ensure clear communication with clients regarding technical issues and ticket resolution?
• What do you believe are the most significant challenges in operating payment processing systems in the healthcare industry?