Search for ServiceNow Knowledge Manager roles in Miami, FL, specifically in contract positions, with expertise in ITSM and CSM modules, and a focus on change management.

Okay, I've searched for ServiceNow Knowledge Manager roles in Miami, FL, focusing on contract positions that require expertise in ITSM and CSM, with an emphasis on change management. I have found 35 positions for you.

ServiceNow Knowledge Manager

Miami, FL

Contract

ITSM

CSM

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of ServiceNow Knowledge Manager at Novia Infotech is fundamentally about optimizing and managing the knowledge management ecosystem within the ServiceNow platform, specifically for HRSD, ITSM, and CSM modules. This person will be expected to not only demonstrate proficiency in these technical areas but also to understand the nuances of knowledge management best practices, leveraging them to enhance service delivery and operational efficiency. Day-to-day responsibilities will likely include managing the creation, sharing, and maintenance of knowledge articles, facilitating change management processes, and ensuring that knowledge resources are effectively utilized across functions. The challenges may involve addressing gaps in existing knowledge databases, aligning content with user needs, and navigating the complexities of stakeholder expectations. Success in this role will entail building a comprehensive repository that not only meets organizational needs but also drives user engagement, thereby fostering a culture of knowledge sharing and continuous improvement. Excellence will be benchmarked against metrics such as user adoption rates of knowledge resources, the speed of resolution for service requests, and overall satisfaction levels among end-users.

Company Analysis:

Novia Infotech stands as a partner in professional growth, effectively positioned within the staffing and recruiting industry. Its commitment to bridging the gap between talent and opportunity signals a conducive environment for roles like the ServiceNow Knowledge Manager, where both technical proficiency and interpersonal skills are crucial. The company’s emphasis on relational dynamics over mere transactions suggests a culture that values collaboration, trust, and integrity—elements that could greatly shape the experience for someone in this focused role. Given Novia’s dynamic approach to connecting candidates with companies, the Knowledge Manager will likely operate in a fast-paced environment that requires adaptability and proactive problem-solving. The role's integration within the existing team structure is likely to be cross-functional, providing significant visibility to leadership as the quality of knowledge management can have far-reaching implications on the operational success of client placements. Overall, this position is a strategic hire aimed at enhancing Novia Infotech's service offerings and ensuring high-quality delivery through well-curated knowledge resources.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you successfully implemented a knowledge management strategy. What challenges did you face and how did you overcome them?
How do you ensure that knowledge articles are not only created but are used effectively by end-users? Can you provide an example?
Describe a situation where you had to manage a conflict between different departments regarding knowledge-sharing practices. What steps did you take?
What are the best practices you follow when documenting changes in a knowledge management system?
Can you explain how you would assess the effectiveness of a knowledge management initiative within ServiceNow?
How do you stay updated on the latest knowledge management trends and practices, particularly within the IT and HR domains?
Imagine you are faced with outdated or irrelevant knowledge articles within ServiceNow. How would you approach the cleanup and update process?
Suppose a key stakeholder is resistant to adopting new knowledge management processes. How would you handle this situation to foster buy-in?
Why are you interested in working at Novia Infotech specifically? What attracts you to our approach in staffing and recruiting?
How do your professional values align with Novia Infotech's mission to foster relationships and professional growth?
What do you believe is the most critical aspect of knowledge management in enhancing service delivery?
How would you articulate the value of knowledge management to a potential client or user of the ServiceNow platform?

Job Details

Overview Company

ServiceNow Knowledge Manager

Novia Infotech

4 days ago

Highlight

HybridContractorMid

Summary

Novia Infotech is seeking a ServiceNow Knowledge Manager to join their team in Miami, FL. The role involves managing ServiceNow HRSD, ITSM, CSM Knowledge Management modules and implementing knowledge management best practices.

About the Role

As a ServiceNow Knowledge Manager, you will be responsible for proficiency in ServiceNow HRSD, ITSM, CSM Knowledge Management modules and knowledge management best practices. You will also need to have expertise in change management.

About You

Required:

Proficiency in ServiceNow HRSD, ITSM, CSM Knowledge Management modules.
Knowledge management best practices.
Change management expertise.

Novia Infotech

At Novia Infotech, we're more than just a staffing and recruiting company. We're your partner in professional growth. In today's dynamic and competitive job market, finding the right talent or the perfect career opportunity can be a daunting task. That's where we come in. With a dedicated team of experts and a commitment to excellence, we strive to bridge the gap between exceptional talent and top-tier companies, facilitating mutually beneficial partnerships that foster success and growth. Our approach is simple yet effective: we listen, we understand, and we deliver results. Whether you're a company seeking to expand your team with top-tier professionals or a candidate looking to take the next step in your career, we're here to guide you every step of the way. At Novia Infotech, we believe in the power of relationships. We don't just match resumes to job descriptions; we cultivate meaningful connections that drive success for both our clients and candidates. Our personalized approach ensures that each placement is not just a transaction, but the beginning of a long-term partnership built on trust, integrity, and mutual respect. So whether you're ready to take your career to new heights or elevate your team with exceptional talent, let Novia Infotech be your partner in professional growth. Together, we'll turn your aspirations into achievements.

Miami, FL