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Job Analysis:
The ServiceNow CMDB Developer role at ICF is fundamentally about enhancing the operational efficiency and effectiveness of IT Service Management systems, particularly through the management and optimization of the Configuration Management Database (CMDB). This position blends technical development with collaborative problem-solving, requiring the candidate to translate business requirements into actionable ServiceNow solutions. Key responsibilities include crafting custom workflows, enhancing ITSM modules, and ensuring seamless data migration and integration. Success in this role demands an individual who is not only proficient in ServiceNow development, JavaScript, and CMDB best practices but is also adept at facilitating cross-functional coordination among various stakeholders. Candidates will need to tackle complex issues around data integrity and performance optimization while navigating often ambiguous requirements from different departments. Performance metrics will likely focus on the stability of ServiceNow solutions, user satisfaction with implemented systems, and the efficiency of project delivery within timelines and budgets.
Company Analysis:
ICF operates at the intersection of advisory services and technology solutions, distinguishing itself as a partner that empowers organizations to navigate complex challenges. This industry position suggests a focus on innovation and client-centric service delivery, leading to a collaborative and dynamic work environment. The company values collaboration, as evidenced by the emphasis on mentorship and continuous learning, which will be crucial for the ServiceNow CMDB Developer, who must work closely with architects and business analysts. The culture appears to foster diversity and inclusion, aiming to make every employee feel valued and heard, aligning with ICF's commitment to workplace equality. The context of this role within a global technology provider means high visibility, as the ServiceNow Developer will likely collaborate with varied teams and report on critical project milestones to upper management. Thus, candidates should prepare for a role that balances operational execution with strategic input, directly contributing to ICF's mission of solving the world’s toughest challenges through technology and expertise.