Okay, I've searched for ServiceNow Business Analyst roles in Erlanger, KY, focusing on onsite positions, requiring over 8 years of experience, ServiceNow certifications, and with a concentration on ITOM. I have found 45 positions for you.

Sure. Here's the analysis:

Job Analysis:

The role of a ServiceNow ITSM/ITOM Business Analyst is fundamentally centered around bridging the gap between business needs and technical solutions within the ServiceNow platform. The primary responsibility entails gathering and analyzing business requirements, then translating these into detailed technical specifications that guide the development and implementation of effective ServiceNow modules. This position requires a high degree of cross-functional coordination and stakeholder engagement, as the candidate will engage with various teams to assess their needs and ensure that the resulting solutions are both functional and aligned with best practices in the IT industry. Successful candidates will likely face challenges such as managing competing stakeholder expectations, navigating the complexities of ServiceNow configurations, and facilitating effective communication between technical and non-technical teams. Within the first 6–12 months, success might look like successfully implementing a specific set of enhancements to ServiceNow modules while ensuring user adoption and maximizing process improvements based on collected feedback. Key performance indicators may include project delivery timelines, quality of implemented solutions, and overall stakeholder satisfaction with ServiceNow functionalities.

Company Analysis:

Jobs via Dice occupies a pivotal role in the tech job market, serving as a bridge for professionals seeking new opportunities and companies looking to hire top talent. As a hub for tech talent, its influence means that this position carries high visibility within the industry and presents the Business Analyst as a key player in shaping how businesses utilize the ServiceNow platform. The company culture is likely characterized by an emphasis on innovation and continuous learning, aligning perfectly with the demand for this role to improve processes and enhance user experiences. Within the organization, the role is situated within a team-centric environment that encourages collaboration across various technical and non-technical departments, providing the successful candidate with ample opportunities for influence and leadership. Given that this position appears to be a strategic hire intended to optimize current ServiceNow usage, it will likely be crucial for the Business Analyst to not only deliver on technical specifications but also actively contribute to the overall goals of enhancing operational efficiencies and driving the company's growth trajectory.

Absolutely. Here are some mock interview questions that could come up:

• Can you describe a specific project where you successfully gathered business requirements? What challenges did you face, and how did you overcome them?
• Tell me about a time you had to explain a complex technical solution to a non-technical stakeholder. How did you ensure they understood?
• Describe a situation where you identified an opportunity for process improvement using ServiceNow. What steps did you take to implement the changes?
• How do you prioritize competing stakeholder requests when multiple teams need your attention for their ServiceNow needs?
• How would you approach configuring a ServiceNow module to meet specific requirements? What steps would you consider essential in this process?
• Could you walk us through how you would customize a workflow in ServiceNow for a new business process?
• Imagine the ServiceNow implementation faced significant pushback from users. What strategies would you employ to gain buy-in and support from them?
• You are tasked with training a group of end users on new ServiceNow functionalities. How would you structure your training to ensure understanding and retention?
• Why are you interested in working for Jobs via Dice specifically, and how do you see yourself contributing to our mission?
• How do your values align with the emphasis on innovation and continuous learning at Dice?
• What do you perceive as the greatest challenge facing organizations in the implementation of ITSM tools like ServiceNow today?
• What aspects of this position excite you the most, and how do you believe they align with your previous experiences?
• Are there any specific ServiceNow modules or features you believe are underutilized in organizations today, and how would you advocate for their use?