I'm looking for Full-Time Service Technician roles in West Branch, MI with at least 3 years of experience, a valid Class B CDL license, and ideally the position should not require sponsorship.

Got it! I've searched for Full-Time Service Technician roles in West Branch, MI, requiring at least 3 years of experience and a Class B CDL license, with no sponsorship required. I found 27 positions that match your criteria.

Service Technician

West Branch, MI

3 years + Experience

Commercial driver’s license Class B CDL

Citizenship

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Service Technician position at Ferrellgas centers on the installation, repair, and maintenance of propane equipment, playing a crucial role in ensuring customers receive safe and reliable service. This job goes beyond technical skills; it demands exceptional customer service, as technicians will interact directly with clients across various settings—residential, commercial, and agricultural. The responsibilities include emergency response, system installation, and even direct propane delivery, which underscores the need for adaptability and responsiveness to customer needs. Success in this role entails not just the ability to perform technical tasks but also to communicate effectively, build relationships, and provide safety information, thereby fostering trust with clients. Candidates will face challenges such as emergency response scenarios, the need for meticulous attention to safety regulations, and managing varied workloads. A proactive approach combined with strong problem-solving skills will be key indicators of success within the first year, especially in meeting performance benchmarks linked to customer satisfaction and efficient service delivery.

Company Analysis:

Ferrellgas operates in the propane distribution industry and is well-established with a strong market presence, making it a reliable choice for employees and customers alike. As a Fortune 1000 company, it offers a structured environment where employee ownership is woven into its culture, likely fostering a sense of accountability and investment among employees. This characteristic suggests a supportive work culture that prioritizes employee well-being and satisfaction, which is essential for maintaining high service standards expected from Service Technicians. The company values integrity, reliability, and a customer-centric approach, which translates into an expectation for technicians to embody these values in their everyday duties. The Service Technician role is pivotal in reinforcing the company's position as a leader in the market, given that it directly impacts customer experience and safety. This not only allows for job security but also opens pathways for career advancement through demonstrated success in providing excellent service and maintaining equipment reliability. Overall, those aligned with the company's mission of simplifying life through propane will find both purpose and growth potential in this role.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a situation where you had to manage multiple priorities on the job. How did you ensure everything was handled effectively?
Can you give an example of a time you provided exceptional customer service, especially under pressure?
Tell me about a particularly challenging repair or installation you completed. What made it difficult, and how did you overcome those challenges?
How would you approach the installation of a propane system in a complex environment like an agricultural business?
What safety measures do you consider crucial when handling propane equipment?
Can you explain your familiarity with emergency response protocols related to propane systems?
Imagine you’re faced with an after-hours emergency repair that requires immediate attention. How would you prioritize your actions?
You encounter a customer who is dissatisfied with a service you provided. How do you handle the situation to ensure their concerns are addressed?
Why are you interested in working with Ferrellgas, and how does our mission resonate with your personal values?
What do you believe distinguishes Ferrellgas from its competitors in the propane industry?
How do you stay updated with the latest safety regulations and technologies in the propane sector?
What questions do you have about the role of Service Technician and its responsibilities at Ferrellgas?
How would you describe your communication style, particularly when explaining technical information to customers?

Job Details

Overview Company

Service Technician

Ferrellgas

10 days ago

Highlight

OnsiteFull-time3+ yearsEntry

Summary

Ferrellgas is seeking a Service Technician to join their team in West Branch, MI. The role involves installing, repairing, and maintaining propane equipment while providing exceptional customer service.

About the Role

As a Service Technician, you will be responsible for installing, repairing, and maintaining propane equipment for retail customers. You will provide emergency response, system installation, and testing, and handle the transportation and delivery of propane. Exceptional customer service is essential, and you may also work on propane appliances and assist with deliveries based on customer demands.

About You

Required:

High school diploma or equivalent.
3 or more years related experience.
Good driving record.
Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
Applicants must not require sponsorship for an employment visa.

Preferred:

Commercial driver’s license Class B CDL license with hazmat and tanker endorsement.

Benefits

Medical, Dental & Vision
Company provided STD, LTD, Life, & AD&D
Flexible Spending Account (FSA)
Health Savings Account (HSA)
401(k) with company match
Paid Time Off (PTO)
Employee Stock Ownership Plan (ESOP)
Wellness Program
Parental Leave Benefit
Tuition Reimbursement
Employee Referral Program
Propane Discounts

Ferrellgas

For more than 85 years, Ferrellgas has made propane easy for millions of customers nationwide. A publicly traded Fortune 1000 company, Ferrellgas is owned in part by our employees, who work hard every day to service customers as if Ferrellgas was their own company – because it is.

With easy service and reliable propane supply from passionate, professional employee-owners, Ferrellgas Fuels Life Simply. Our propane service offerings include:

Residential: Ferrellgas delivers propane across the United States to fuel our customers’ propane-powered appliances like dryers, ranges, cooktops, water heaters, and furnaces.

Business: Ferrellgas serves thousands of small and large business customers across the United States to keep their employees warm, trucks and forklifts running, and customers happy.

Agricultural: Ferrellgas understands the unique requirements of the agricultural businesses and works directly with farmers to supply reliable service and propane systems for agribusinesses of all sizes.

Automotive: Ferrellgas supplies propane autogas across the United States to power fleet vehicles, school buses, and lawn mowers with a clean and reliable alternative fuel.

West Branch, MI