Service Desk Technician
a day ago
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OnsiteFull-timeEntry
Summary
First National Bank of America is seeking a customer-focused Service Desk Technician to join their team in East Lansing, MI. The role involves providing exceptional IT support to FNBA employees and other internal IT teams.
About the Role
As a Service Desk Technician, you will be responsible for responding to incoming support tickets and phone calls, providing help desk support, troubleshooting issues, setting up and configuring workstations, and assisting in department projects. You will need to monitor and respond promptly to requests received through the IT Service Desk portal.
About You
Required:
- Familiarity taking work from a support queue and prioritizing different tasks.
- Experience providing customer service with a strong focus on effective communication.
- Ability to document work effectively.
- Proven ability to work cohesively in a team setting.
- Ability to learn quickly and possess a strong drive for continuous learning.
Benefits
- Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00.
- Dental – Premiums as low as $0.00.
- Vision – Low premium Plan.
- Discounted childcare.
- Pet Insurance.
- Paid Time Off (PTO).
- 401k with employer match.
- Adjustable desks that can be raised or lowered to sit or stand.
First National Bank of America
At First National Bank of America (FNBA), we do business differently, meaning no one else in the industry does what we do. Since opening in 1955, we’ve grown from a local bank in Michigan to a nationally recognized financial institution, driven by the belief that everyone deserves access to quality financial solutions, regardless of their background or circumstances. We specialize in offering exceptional rates on deposit accounts, providing flexible lending solutions in the Non-QM mortgage space, and purchasing real estate notes through our subsidiary, First National Acceptance Company (FNAC). Member FDIC | Equal Housing Lender | NMLS #413209
East Lansing, MI