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Job Analysis:
The Senior User Experience Researcher at Tempo is fundamentally hired to champion user-centered design by delivering deep, actionable insights that bridge user needs with business goals across multiple software products. The role requires leading complex mixed-method research efforts—ranging from generative interviews to usability testing—across a diverse product portfolio that serves enterprise and Fortune 500 clients. Success means not only uncovering user pain points and desires but translating those findings into strategic product decisions that influence design, architecture, and business priorities. Given the scale and variety of Tempo’s solutions, the candidate must adeptly balance rigorous research methodologies with an agile, iterative product development cycle, collaborating cross-functionally with UX, product, and engineering teams. Managing research frameworks, participant recruitment, and measurement of research impact through KPIs like usability scores and NPS changes underscores the role’s strategic influence. Essential qualifications include extensive experience (5+ years) running strategic research programs, technical fluency with tools like Figma and analytics platforms (Full Story, Amplitude), and strong communication skills to advocate findings internally and externally. The candidate will face common challenges such as juggling multiple concurrent projects across products, navigating shifting priorities in a fast-paced environment, and establishing scalable UX research processes that align with both product innovation and business growth. Thriving here demands analytical acuity, leadership in shaping research operations, and a collaborative mindset to foster continuous improvement and stakeholder trust.
Company Analysis:
Tempo operates as a dynamic leader in the enterprise productivity software space, delivering Jira-native and modular portfolio management solutions to a diverse global customer base exceeding 30,000 organizations, including a significant share of Fortune 500 companies. This positions Tempo as a growth-oriented, innovation-driven player rather than a traditional or static vendor, emphasizing scalability and integration across complex enterprise environments. The company culture appears collaborative and supportive, valuing open communication, continuous learning, and creativity—qualities that align well with a user-centric research function. Tempo’s remote-first, globally distributed workforce of over 400 employees suggests a flexible and inclusive approach, balanced with strategic acquisitions that expand their product suite and ecosystem reach. For the Senior UX Researcher, this environment offers visibility across multiple product lines and a chance to influence a broad, integrated user experience strategy. The role is centrally aligned with Tempo’s mission to unlock efficiency and impact in enterprise teams, making this hire not just about stabilizing UX functions but strategically scaling research capabilities to fuel innovation and competitive differentiation at a pivotal growth phase.