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Job Analysis:
The Senior UX Designer/Researcher at Fidelity Charitable is fundamentally hired to enhance the charitable giving experience by designing user-centric digital products that motivate donors. The role emphasizes uncovering user insights through research and leveraging these findings to inform design decisions. This means that candidates will not only need to create appealing visual designs but also comprehend the complexities of user behavior in the context of charitable giving. Responsibilities include conducting user research, developing wireframes and prototypes, and collaborating closely with cross-disciplinary teams in an agile environment. Candidates will likely face challenges related to balancing user needs with business objectives and incorporating feedback within a fast-paced, iterative process, aiming for seamless, effective outcomes that resonate emotionally with users. Successful performance entails creating a cohesive user experience across diverse platforms, fostering collaboration, and elevating the role of UX in the organization, making it indispensable to product strategy.
Company Analysis:
Fidelity Charitable, as part of a leading financial services firm, positions itself as a key player in the philanthropic sector concerning technology-driven giving solutions. With a strong emphasis on customer-centricity and data-driven decision-making, the company culture appears to prioritize innovation and collaboration—essential for a role that sits at the intersection of user experience and charitable services. Given its scale and mission, the Senior UX Designer/Researcher will have significant influence not only on the immediate user experience but also on broader strategic initiatives that help enhance the visibility and accessibility of charitable contributions. As the role is embedded within a large team that collaborates across various business units, individuals can expect to play an integral part in a highly visible function, working closely with stakeholders and possessing the autonomy to advocate for user-centric principles. This emphasis on teamwork and shared decision-making reflects the organization’s commitment to a cooperative work environment, where collective success aligns with individual contributions.