Search for Technical Support Senior Engineer roles in Texas, requiring 5+ years of experience, with a Bachelor's degree, remote work options, and a salary range of $92,200 to $124,400.

I've searched for Technical Support Senior Engineer roles in Texas, requiring at least 5 years of experience and a Bachelor's degree, with remote work options, and a salary range of $92,200 to$ 124,400. I found 73 openings that match your criteria.

Technical Support Senior Engineer

Texas, United States

5 years + Experience

Bachelor

$92200+

$124400-

Remote

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Technical Support Senior Engineer at Avaya plays a crucial role in ensuring the seamless operation of complex software and hardware systems for both customers and internal teams. This position not only requires deep technical knowledge but also an ability to interpret customer needs and proactively diagnose potential network issues before they escalate. The main purpose of this role is to act as a Subject Matter Expert (SME), where the engineer provides expert guidance on intricate technical issues and serves as a pivotal resource during critical escalations. Responsibilities involve extensive troubleshooting, cross-team collaboration, and possibly project management, all while fostering a supportive environment for junior engineers through mentorship. Candidates will likely face challenges such as navigating ambiguous situations where they must quickly assess and resolve issues across multiple systems and protocols. Success in this role may be marked by consistently improving customer satisfaction scores, minimizing issue resolution time, and effectively managing escalations. Achieving both individual and team performance objectives will be essential as Avaya emphasizes strong connections and proactive problem-solving.

Company Analysis:

Avaya operates within the enterprise software sector, specializing in communication solutions that connect organizations on a global scale. Having been established for some time, Avaya is regarded as a seasoned leader within its market, yet it remains innovative, constantly adapting its offerings to meet modern needs. This positions the Technical Support Senior Engineer not just as a problem-solver but as a key contributor to the company’s overarching mission of strengthening connections through technology. The company culture appears to prioritize collaboration, growth, and continuous learning, creating an environment where team members are encouraged to contribute meaningfully. An engineer in this role might find themselves working closely with various teams, enhancing not only their technical proficiencies but also their interpersonal skills. Furthermore, understanding Avaya’s client-facing nature and the need for agility in problem resolution aligns perfectly with the expectations of this role, which seeks professionals who can work independently yet value strong teamwork. The role likely supports Avaya's strategic aims of maintaining client satisfaction and promoting service reliability, ultimately contributing to the organization’s growth and market credibility.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Behavioral Questions:
1. Tell me about a time when you successfully resolved a particularly challenging technical issue for a customer. What steps did you take?
1. Describe a situation where you received critical feedback about your work. How did you respond and what was the outcome?
1. Can you provide an example of how you mentored a junior engineer or team member? What impact did your guidance have?
1. Discuss a time when you had to manage conflicting priorities or tasks. How did you ensure everything was handled effectively?
Technical/Role-Specific Questions:
1. What diagnostics tools and methodologies do you prefer when troubleshooting software and hardware issues?
1. Can you explain your experience with customer situational management and how you've applied that in past roles?
1. Describe your experience with industry protocols. How do you approach learning new technologies relevant to these protocols?
1. How would you handle a scenario where a critical escalation involves multiple teams across different locations?
Situational Questions:
1. Imagine you are troubleshooting a complex issue that spans several systems. What steps would you take to ensure a comprehensive resolution?
1. If a customer is dissatisfied with the support they’re receiving and approaches you directly, how would you handle that situation?
Company Fit/Motivation Questions:
1. Why are you interested in working specifically for Avaya, and how do you see your skills aligning with our mission?
1. How do you believe your values reflect those of Avaya, especially in terms of building strong connections with clients and team members?
Questions for the Candidate to Ask the Interviewer:
1. Can you share more about the collaborative projects that the Technical Support team has been involved in recently?
1. How does Avaya define success for this role within the first year?
1. What are the biggest challenges currently facing the Technical Support team at Avaya, and how might this role help address them?

Job Details

Overview Company

Senior Technical Support Engineer

$92.2k/y-$124.4k/y

CPA Associates International Inc

a day ago

Highlight

OnsiteFull-time5+ yearsSenior

Summary

Avaya is seeking a Technical Support Senior Engineer to join their team in Texas, United States. The role involves providing expert post-sales support for software and hardware systems, acting as a subject matter expert for complex issues, and managing critical escalations.

About the Role

As a Technical Support Senior Engineer, you will provide expert post-sales support of software and/or hardware systems, sub-systems, and applications. You will act as the SME for complex issues, represent the company in critical escalations, and proactively review customer networks to identify potential issues. The role includes working with management and teams to implement solutions, displaying expertise in industry protocols, and independently solving diverse problems. Responsibilities may also include lab management, mentoring lower-level engineers, and project management.

About You

Required:

5 - 6 years of experience and a Bachelor degree or equivalent, or 4 years of experience and a Master degree or equivalent.
Ability to communicate and use office technology effectively.

Benefits

Performance-related bonus.
Benefits package.

CPA Associates International Inc

Welcome to CPA Associates International Inc. a global association of independent accountancy practices. Globally we currently have members in 60 countries and are continually expanding. Founded over 50 years ago we are one of the top 10 associations for accounting professionals.

Key member benefits include:

The opportunity to form a multi-national network for your clients in a cost effective and low risk way
A year round programme of activities including meetings, seminars, conferences and member surveys to enable information sharing and networking
Best practice guidance and continuing CPD
In many countries we offer exclusivity to members, in countries where there are multiple members we support these members to work closely together for mutual benefit

Benedict Verstaen, Belgium “The driving force behind our decision to join CPAAI was the fact that more and more of our clients want to do business around the world. As a tax advisor, it is vital to have an international network to work with. We have the flexibility to put our client in contact with other members or contact them directly to ask for advice”.

Get in touch: New members are always welcome, For more information, please contact Michael Parness (mparness@cpaai.com).